I have a strange problem - Original account appears to have vanished into the aether.

Discus and support I have a strange problem - Original account appears to have vanished into the aether. in XBoX on Consoles to solve the problem; So, i made my original xbox live account back in 2009. Approximately a year later, life happened, and because of it my xbox went without internet for... Discussion in 'XBoX on Consoles' started by Freddikins, Dec 24, 2015.

  1. Freddikins
    Freddikins Guest

    I have a strange problem - Original account appears to have vanished into the aether.


    So, i made my original xbox live account back in 2009. Approximately a year later, life happened, and because of it my xbox went without internet for 3-4 years. During this time they implemented microsoft accounts. So when i finally was able to hook my xbox
    up to the internet again, it prompted me to make a microsoft account, so i did, using the email attached to my original xbox live account. It then went "Here's your new gamertag!" So now my original xbox live acct is unaccessible, floating in the void. I have
    not been able to figure out how to retrieve it.

    Is there any hope in retrieving this account at all? Or should i just give up on it?

    (Also I do hope this is an okay place to post this problem. It's such an odd problem i wasn't certain where was best)

    :)
     
    Freddikins, Dec 24, 2015
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Your account appears to have a problem

    Hello SoulReaperWG,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Since you are using multiple Microsoft billable accounts to make payments, our deposit process cannot correctly determine the primary billable account
    to deposit into for your Microsoft Account, and thus aborts the process. This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have
    not received an estimate on when this problem will be resolved. We apologize for the inconvenience.
     
    XBLRewards8, Dec 24, 2015
    #2
  3. SoulReaperWG
    SoulReaperWG Guest
    Your account appears to have a problem

    Been trying to get my rewards for about 2 years approximately. Your account appears to have a problem:.... please support people, give it some attention. Before 2 Years it worked perfect - everytime if i have 5000 Rewardpoints i got it as account credit
    on my MS-Account. I don't know what there is wrong with my Account. Please Help me - I got now over 25000 Reward Points - and for what ?? - I think microsoft has no need to withhold these award points. So I hope that this will lead slowly in a way to be happy
    about the reward program.

    Best regards
     
    SoulReaperWG, Dec 24, 2015
    #3
  4. juan van Win User

    WHERE IS MY PROFILE?!?!?

    Strange it just vanished - Maybe there are other steps someone else knows - I do not have any other answers for you at this time. :(
  5. XBLRewards8 Win User

    Your account appears to have a problem

    Hello SoulReaperWG,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Since you are using multiple Microsoft billable accounts to make payments, our deposit process cannot correctly determine the primary billable account
    to deposit into for your Microsoft Account, and thus aborts the process. This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have
    not received an estimate on when this problem will be resolved. We apologize for the inconvenience.
  6. Mister Gwyther Win User

    Xbox having a strange problem

    Hey there Reaper! Can you try these discs in other consoles to see if they work there? If the do, but not in your console, then you may want to start with our Disc Drive Guide (forums.xbox.com/.../153183.aspx).
    Let me know if any of that helps, thanks!
  7. xR1 ReapeRx Win User

    Xbox having a strange problem

    Oh there is no harddrive or any other storage.
  8. VibroPlex Win User

    Mr SeaBiscuits acc ban

    The Forums which discuss suspensions act a little differently. Since folks often add details which include their true names, gamertags, Microsoft Account addresses et al., things which hackers would love to have, posts there do not appear until reviewed
    by the forum moderators there (i.e., the Policy Enforcement Team themselves). So your posts do not disappear into the aether, they're just on hold awaiting review before they appear.
Thema:

I have a strange problem - Original account appears to have vanished into the aether.

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