I have a real account balance problem here.

So, I have about $27 in my xbox one account that I redeemed in Canada. However, when i tried to redeem a code that i bought from my home country in Iraq, it didn't let me, it said that the gift card was labled "U.S" and U.S isn't my region. So, i changed
my region from Canada to the United States from the system settings menu. After changing my region it worked and redeemed the code!... but... on my account balance it says that i have 2 different balances, one in the U.S and one in Canada, $20 each. Now I
have to switch my settings region if I wanna spend money from one of the 2 balances. I wanna combine the 2 and make it just the U.S or canada because if I wanna buy a $40 game for example it wont let me. is there a way to fix this? If so, please let me know

:)

 

My points were never converted into currency

I have found that you will see your balance when you go to purchase something. It should give you the option of using a payment method such as a credit card, or using your account balance. I am not sure why it does not show your account balance now, like
it showed your point balance, but you should have no problem purchasing things now.

 

Not getting 5$

Can you check your balance online through xbox here to see if you have an account balance here: https://account.microsoft.com/

Under Money & Giftcards there should be a positive available balance on your account. If not start a chat with Xbox Support to inquire about your promotional credit here : Contact Us | Xbox Support

 

This is something that you need to contact the official Xbox support team for at support.xbox.com/contact-us