I have a problem with my xbox gamepad(model 1708).

The first link says that if the plastic around the button does not match the rest of the case, then there is no Bluetooth. But I read that model 1708 have Bluetooth or not every?

here is some photos

Thanks for reaching out to the Microsoft Community, my name is Fernando and I'm glad I could help.

Press and hold the pairing button, located on top of the controller, next to the USB connection; When the “Xbox” button starts flashing, release the pairing button; Open the Bluetooth setup app.

If it doesn't work I'm leaving two links that can help you in this case.

(Note) The link being shared is in English and may require translation software to read the page content.

https://support.xbox.com/en-US/help...ct-and-troubleshoot-xbox-one-bluetooth-issues

https://answers.microsoft.com/pt-br...-windows/3474e8ee-937c-4c94-960c-24be6f4f7c85

Hope I helped, see you soon!

It could also be a controller problem, if you can't solve it you can always replace the controller under warranty

The issue only reproduced on controller model 1708. I also have the elite controller model 1698 on this device the issue doesn't reproduce.

Could somebody who has controller model 1708 check this issue on their controllers? It is needed for making sure that it was not a problem specifically my instance.

Steps for reproducing:

1. Switch on the console.

2. Plug your headset to the controller.

3. Make sure that all works as expected, the sound played through headset.

4. Wait 15 minutes (this is default time for gamepad sleep mode)

5. Wakeup the gamepad by pressing the power button (button with the XBOX logo) on the gamepad.

6. Make sure that after wakeup is no sound in the headset plugged to the gamepad.

Im using it through installation but its not getting reconised by my pc. The controller alone works fine with my xbox however its working on my pc. Its the 1708 Model controller which is not working but my other one is also a 1708 Model but it is beeing recoised by my pc.