I have a problem with my xbox elite series 2 d-pad

Hello RAVEN D, My name is oskayra and it will be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We don't work for Microsoft.

I am very sorry for your problem. It's frustrating when an expensive controller stops working properly.

According to the information you have provided me, the D-pad on your Elite Series 2 controller is not clicking and completely unresponsive. You've checked under the faceplate and under the inside of the D-pad and haven't seen anything that looks wrong.

The problem is probably a fault in the mechanism and contacts of the D-pad of the Elite Series 2 control.

So unfortunately you will have to send them for repair.

I am very sorry for what happened with your control and for not being of great help.

I hope you understand.

Sincerely,
Oskayra.

Hi IvanTiradom,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you are having issues with the D-pad of your Elite 2 controller.

As part of our initial troubleshooting, please power cycle your controller: Press and hold the Xbox button for 5-10 seconds until the controller turns off. Wait a few seconds, and then press and hold the Xbox button again to turn the controller back on.

In addition, kindly make sure that you have the latest firmware updates installed:

Connect the controller directly to your console or Windows device using a USB-C cable (or USB to micro-USB cable for Xbox One controllers).

If the controller works properly with a cable connection, continue to the next step.

If your controller turns on when connected with a cable, try updating the controller firmware:

On a Windows PC, you can do this by installing the Xbox Accessories app from the Microsoft Store, and then connecting the controller while the app is open.

On an Xbox console, press the Xbox button to open the guide and then select Profile & system > Settings > Devices & connections > Controllers & headsets. Select “…” under the controller that you're troubleshooting to check the firmware status.

If you're unable to update your controller, visit:

https://support.xbox.com/help/hardware-network/...

Another tip is to clean your controller

Dust and debris can build up inside the controller and affect the electrical components. You can try cleaning the controller with isopropyl alcohol, cotton buds, and a hair dryer.

If you've updated the firmware, tried to reset the controller but the D-pad is still not working, then your controller needs to be checked by a professional. To set up a replacement order or check your controller's warranty status, go to:

https://support.xbox.com/help/hardware-network/...

Regards,

Alvaro

i have the elite controller series 1 and elite controller series 2 and the only thing interchangeable is the D-Pad IE:- if you want the silver one form the elite controller series 1 onto the series 2 ... the under trigers and thumbsticks are of a different
designs so will not fit .... i have just got both elite controllers out to make sure i am right in what i am saying

if this helps please up vote or mark as answered please

Microsoft should make it as optional purchase for Elite 2 (or bundle inside already).

They already have similar D-Pad in the Xbox Wireless Controller

https://www.xbox.com/en-US/accessories/controllers/xbox-wireless-controller

I bought the more expensive/premium Elite 2, but instead I got worse D-Pads, so I'm disappointed.

Well i would try that but i can’t get under the button. If you look at the elite series 2 the dpad is under the front plate. It just has part of it that sticks out to lock your preferred d-pad cover on.