I have a problem with my address and I can't get my rewards because this.

Discus and support I have a problem with my address and I can't get my rewards because this. in XBoX Rewards & Social to solve the problem; Hi, My name is Victor. I have two address in this account: One at Brazil and another one at United States (college). Because of it, I can't get any... Discussion in 'XBoX Rewards & Social' started by VictorWildgar, Dec 14, 2016.

  1. VictorWildgar
    VictorWildgar Guest

    I have a problem with my address and I can't get my rewards because this.


    Hi,

    My name is Victor. I have two address in this account: One at Brazil and another one at United States (college). Because of it, I can't get any rewards. The site says: "You need to update your address" or something like this, but when I click on the link
    to change (or update) my information, looks everything okay. Help me, please.

    :)
     
    VictorWildgar, Dec 14, 2016
    #1
  2. DMjoselito
    DMjoselito Guest
    i can't receive my reward credit

    i can't receive my reward credit because it says that i have to confirm my billing address and it's all ok then i can't do anything to solve this.

    i need your help.
     
    DMjoselito, Dec 14, 2016
    #2
  3. Bad AMH Gamer
    Bad AMH Gamer Guest
    i have a problem with my rewards

    hello when i enter to see my xbox live rewards it says that i should do an update , i got 15250 points and i cant have my rewards .
     
    Bad AMH Gamer, Dec 14, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    I have a problem with my address and I can't get my rewards because this.

    Hello VictorWildgar,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date, but we have heard promising news on their recent
    work. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Dec 15, 2016
    #4
  5. XBLRewards8 Win User

    I have a problem with my address and I can't get my rewards because this.

    Hello VictorWildgar,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
    database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date, but we have heard promising news on their recent
    work. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  6. Mohammad Aayan1 Win User

    I am one xbox one s and i deleted my microsoft rewards app on it because it wasnt working and i was trying to fix it but now i cant get the app back anywhere i need help reinstalling

    Hi I am aayan I having so problem with my xbox Microsoft rewards I have deleted it because it did not work and I want to download it but can't find in anywhere in my xbox
  7. Smwutches Win User

    Do I have to put in my address to get a xbox reward

    If they don't specifically send you a form to fill out with your address, they are most likely sending it to the address on your account. You can verify the address at http://account.microsoft.com
  8. XBLRewards3 Win User

    because I have not received my rewards points

    Hi XxDazeroxX. Looks like those Credits are pending in your account. You can view them in your MyStatement!
  9. XBLRewards8 Win User

    I can't get my rewards points

    Hello xXGOWXxSPARTAN,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. Since we
    cannot resolve this issue ourselves due to privacy concerns around billable account information, we must wait on the payment team to provide us with their resolution. To be clear, this is a data issue, and not the result of any faulty user input, so adjusting
    your information will likely not solve this issue. Again, we apologize for the inconvenience.
Thema:

I have a problem with my address and I can't get my rewards because this.

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