i have a problem with my account while gaming.

Hello, My name is David. I am an independent advisor, happy to help you today.

If you're unable to message in-game on Xbox, here are a few steps you can try to troubleshoot the problem:

1. Ensure that your privacy settings on your Xbox account are properly configured to allow communication and messaging. Go to the Xbox settings, select Privacy & Online Safety, and review the settings related to communication, multiplayer, and social interactions. Make sure they are set to allow messaging.

2. Verify if you can communicate with your friends through messaging outside of the game. Send a message to a friend or ask them to send you a message. If you can communicate with them outside of the game, it may indicate that the issue lies within the specific game you're playing.

3. Some games have their own communication settings that override the general Xbox privacy settings. Launch the game and look for in-game settings related to messaging or communication. Ensure that these settings are configured correctly to allow messaging.

4. Clearing the cache on your Xbox can sometimes resolve various issues. Power off your Xbox completely, unplug it from the power source, wait for a few minutes, then plug it back in and power it on. This process will clear the system cache and may help resolve the messaging issue.

5. Verify that your network connection is stable and properly configured. An unstable or weak connection can affect messaging functionality. Try restarting your modem/router, connecting to a different network, or using a wired connection to see if the issue persists.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.
Best regards.

If your account is over the age of 18 you must promote it

By removing it from under the control of the parental account

And no changing the ms account nor the age of the acount after the fact won't promote your acciount

It goes by the original dob on your account not future chcanges

Removing it before the age of maturity will only force you back into it by requesting a parental account

Sorry but you must be over the age of a minor as defined by the country you are in. Also if you are an adult and you age is correct on your account the other reason I've found is that your account is managed by a family parent account. If this is the case
then your will always be considered a child account as this is what they are considered no mater your age.

Can you please check you account to make sure there are no overdue payments or subscriptions.

https://account.microsoft.com/services?lang=en-gb

If you do you will need to clear them before you can continue using your account.

try removing the account from the console, doing a hard restart, hold the power button for 10 seconds while the system is on, and then re-adding the account