I have a problem with logging into microsoft

Hello, demetre M. I’m Arturo, and I’ll be glad to provide some assistance with your inquiry today.

I’m sorry to hear you’re having trouble retrieving your Microsoft account.

First, it is important to ask that please refrain from sharing personal information, including email addresses, gamertags, etc.

As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

That being said, if you don’t recall the email address or don't have access to it and your Microsoft account doesn't have two-step verification. You may want to try recovering your account by submitting the account recovery form but using instead a previously linked phone number or previously created Skype username (is not the same as our gamertag)

The form can be accessed here:

https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If you recall the email address, you could try recovering your account by following some recommendations provided in this related article:

https://support.microsoft.com/accou...password-eff4f067-5042-c1a3-fe72-b04d60556c37

Thanks for your attention.

Arturo.

-On PC

- Windows 11

- Yes, with many desktop applications by Microsoft ( Xbox etc.)

- I have tried changing my password a few times but that didn’t help

Hello, Krzysztof K. I'm Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

However, I find it appropriate to ask some questions:

— Do you want to play Minecraft on a Windows PC, Xbox, or where?

— If this issue occurs on a Windows PC, does your PC run Windows 10 or Windows 11?

— Do you experience a similar issue when attempting to use your account on any other app/game that use your credentials?

— What potential solutions have you tried to fix this issue?
Please describe each one.

I'll remain attentive to your answers.

Regards,

Arturo.

Hello, Krzysztof K. Thanks for replying. Based on this information, want to share these potential solutions. Skip the ones you already tried:

A. Run the Gaming Services repair tool and then try again.

https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool > Please expand the field that says “Downloadable version” and follow the steps.

B. Search “Services” by using the Windows search functionality and look for the following services:

IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming Services

For each service: Right-click on the service > Properties.
In Startup Type, set the service to Automatic.

If the service isn’t started, click Start > Apply > OK to save changes, restart your PC and try again.

Note: In case GamingServices can't be modified, skip that one.

C. Right-click on the Windows button and select PowerShell (run as administrator)

Then, run the following command: (you may want to copy and paste the entire command)

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_. InstallLocation)\AppXManifest.xml"}.

This command can take a while to end, but when the process ends, you should be able to type in the PowerShell window.
After that, please restart your computer and try again.

D. Create a new local user on your PC. Then test again.

https://support.microsoft.com/windo...-windows-20de74e0-ac7f-3502-a866-32915af2a34d

Hi,

It looks like that the auto sign in tick box was ticked when you first log in to you Xbox app, Here are steps on how to manually login to Xbox app:

Method 1: Here are steps on how to log out to Xbox app.

1. Open the Xbox app.

2. Select Settings

3. Select Sign Out.

Method 2: Here are steps on how to uninstall and reinstall Xbox app.



1. Click Start, and then type Windows PowerShell on the search box.



2. Right-click, and then select Run as administrator.



3. Type the following command to uninstall Xbox app: Get-AppxPackage *xboxapp* | Remove-AppxPackage



4. Hit Enter.



Launch Windows Store and download Xbox App.

Method 3: Here is a
link on how to manually log in to Xbox app.

Let us know how it turns out.