I have a problem with a gifted game

Discus and support I have a problem with a gifted game in XBoX Games and Apps to solve the problem; Hey guys , First of all , sorry for my english , i'm french ... So please do simple on your answers :) I have a problem with a game i've gifted to... Discussion in 'XBoX Games and Apps' started by Corrue95, May 15, 2019.

  1. Corrue95
    Corrue95 Guest

    I have a problem with a gifted game


    Hey guys ,

    First of all , sorry for my english , i'm french ... So please do simple on your answers I have a problem with a gifted game :)

    I have a problem with a game i've gifted to my best friend , he can't use the code he received , because at the moment , i'm in FRANCE & he's in COLOMBIA , i didn't know it was such a big deal to make it work between countries ....

    What can we do to make the game work on his xbox , in colombia ?

    I'm not sure if you can understand what i'm trying to explain but i'll take a shot

    Thanks in advance ,

    Love

    :)
     
    Corrue95, May 15, 2019
    #1
  2. Alucario Ultra Win User

    I have a problem with a gifted game

    Oh well, codes are region locked. You can try changing your console/account region in the pc. That might help a lot.
  3. D_41 Win User

    I have a problem with a gifted game

    Salut, tu ne peux pas acheter et offrir un jeu sur une boutique étrangère. Comme le dit WPAK, tu peux demander un remboursement sur le support XBOX https://support.xbox.com/fr-fr
  4. WPAK Win User

    I have a problem with a gifted game

    Hi there,

    gifting is only possible within the same region.

    So you are not able to gift something to somebody from a different region/country (This is also mentioned when you are purchasing the gift)

    The only thing you can do is contact Xbox Support and arrange a refund for the item you tried to give to your friend in Colombia.

    For more information regarding gifting see this support page:
    https://support.xbox.com/games/purchasing/help-for-issues-when-gifting-digital-xbox-game
  5. EXES5 Win User

    I have a problem with a gifted game

    Ask for a refund....works on same region only
  6. ScheduledAbyss8 Win User

    I have a problem with a gifted game

    Contact support, they will be able to help you better, or you could try to do something, you friend must go to xbox language and region settings by settings in to french, and try to redeem the code
Thema:

I have a problem with a gifted game

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