I have a key for pc game pass with nvidia for 3 months, but i can't redeem it because I get...

Hi Jean, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

The deal is only valid for accounts that never had a Game Pass subscription before.

Were you a subscriber in the past? If you were, you wouldn't be able to use the code in your account.

This was taken from the NVIDIA website:

"If you’ve never tried PC Game Pass, now’s the perfect time! We’ve partnered with Xbox to give GeForce gamers 3 months of access to PC Game Pass for free, starting June 4th! Valid for new Xbox Game Pass members only. "

But, if you are a new subscriber and still can't use the code, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Subscription"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Manage my subscription" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

Source:

https://www.nvidia.com/en-gb/geforce/news/nvidia-geforce-rewards-microsoft-pc-game-pass/

https://www.nvidia.com/en-us/geforce/campaigns/pc-game-pass-pc-game-bundle/redemption-instructions/

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Yes, you can redeem them simultaneously. But I highly recommend redeeming your 3 months PC Game Pass first then redeeming your 2 months Game Pass Ultimate. In that way, your 3 months of PC Game Pass will be converted to Game Pass Ultimate so you'll get a total of 5 months of Game Pass Ultimate.

Rei,

If you EVER used Game Pass for PC.. you can't get the deal.

I thought it applied 3 months of Game Pass PC ON TOP of what you already had.

So really, it's a 3 month trial period.

Funnily enough, I went to show someone that the website was showing I was ineligible for the promotion (which I qualify for), but when I was showing them, it actually worked and gave me my key/code to redeem my 3 free months of PC Game Pass.

Here's the link to check your eligibility: https://www.xbox.com/en-US/xbox-game-pass/pc-game-pass/trial-offer

I assume it was an error on their end, but keep trying!

Hello, this did not work. I followed each step for both the Xbox for PC app and the microsoft store app. Still having the same problem where I follow the process of claiming my free 3 months, it says success, but then it goes straight back to "claim now" and the "redeem now" button is still there and I can't add any game pass games to my library without it redirecting me to getting game pass. Did it 3 more times.