I have a damaged gift card, how do I get a new code

Damaged gift card how do I get a new code

I missed some number of my Xbox gift card.

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!o

If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting

aka.ms/contactxboxsupport.

When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

Note Please take a picture of the front and back of the card or take a picture of the receipt where the code is printed, so that support can verify the damage, as well.

If the code was purchased from another retailer, make sure to provide the same details when working with the retailer.

I hope that answers your question!

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How do I proof of purchase, the serial number and a picture of damaged code on Xbox gift card?

Hello, Tricia L. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear that a physical code you purchased has been scratched off.

Actually, in situations like these, Microsoft recommends us to contact first the retail store where the gift card was purchased and ask them to exchange it once you provide them the proof of purchase.

Reference link:
https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

If available, another option is calling the phone number that appears on the card.
You can review if at the back there is a phone number.

Furthermore, please refrain from sharing personal information, including email addresses, the code itself, order numbers, etc.

As community users like you, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

Thanks for reading me,

Arturo.

Hi there Ruth, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

First and foremost, it's important to note that this is a public community forum, and we are just players like you, trying to guide and help others.

If the retailer where the card was purchased couldn't do anything about it, then it will be necessary for you to directly contact the Xbox Support team. They will be able to provide you with a replacement code after verifying your purchase. It's important to have the damaged code and proof of purchase ready when you contact them.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.