I have a damaged gift card and can't read the code. What do I do?

I can't read my Xbox gift card code because it's damaged and when I try to call Microsoft it just takes me to a virtual assistant that I can't do anything with

Where did you buy it from? Can you return it to them to get a replacement, assuming it was damaged before arrival to you of course?

Damaged gift card how do I get a new code

I missed some number of my Xbox gift card.

I can't redeem my code on my Xbox gift card it's damage

How do I proof of purchase, the serial number and a picture of damaged code on Xbox gift card?

Hi Kamari M, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry to hear that this happened when you scratched your card, but don't worry. If you purchased a gift card or subscription card that was damaged by scratching, you should contact Xbox support via chat, so they can help you.

Enter the following link: https://support.xbox.com/en-US/contact-us/

Note: You must have the invoice for your card purchase.

Look at the bottom left of the page and make sure the page has the correct region you are in (for example: United States - English). for USA)

Otherwise, click on it and then select the correct region you are in.

Please check and confirm that you are within the available support time in Contact Times.

Click Contact Us.

Select the options from the drop-down menu that match your concern.

On the page, please see the support articles provided that may help you with your concern. Click View Contact Options if you need more help.

On the next page, select the Chat Online or Request a Call option and then follow or enter the necessary details.

Let me know if this information was useful to you, your response is very important.

Best regards,
Daniel.