I have a charge that I didn't make

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Can you please sign in to https://account.microsoft.com/billing/orders and check if you can see the transaction from there? If it's not showing from there, please check all Microsoft accounts that you own.

Hi,

In this situation please contact Microsoft support directly via the link

https://support.xbox.com/en-US/contact-us

They will be able to access your account and billing history and look into the matter further.

Check with account.microsoft.com and see what is up here

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Happy New Year.

Hello Jacqueline, you acted correctly if you think that your account was hacked, however if the purchase via Paypal does not appear in your Microsoft account, check that you do not have other secondary accounts where your Paypal account may be added as a payment method.

Payment Options

https://account.microsoft.com/billing/payments

If you have more accounts, or you can't find them through your Microsoft account, try checking it in your Paypal account App for mobile devices.

When logging into your Paypal account Go to Profile»Data and Privacy»Assigned Permissions.

And see all companies that have permission on your account.

You might be able to get a refund, but you would need to contact your Financial institution about your overdraft fees. Sometimes they are willing to reverse those, depending on the situation.

good Luck.