I have a banned account linked to preview dashboard

I have a banned account that is linked to the preview dashboard on the one.

My new account is accepted but I received the message: "sorry this console has already been registered to a different account". Any help is much appreciated.

:)

 

Xbox One Preview

I have already received and invite for the preview, but I have not received a message to download the preview dashboard. It shows in my account that I just need to accept the preview invite (I was told this by xbox support when I called). The problem is
that I have not received the message to accept it. The forum for the Preview says No group found whenever I am linked to it. I just need to be sent the Xbox Live message to accept my preview invite. Any ideas can help.

 

Disc game not installing

Do you have the new preview dashboard? Been having the same problem here and that's what it seems to be linked to. Heard that going into preview registration and changing it to go back to the old dashboard will fix it but haven't tried it yet

 

Hey there, do you have access to the preview forums? You might find an answer there, unfortunately I'm not apart of the program, so not sure how it works.

 

Hi Digital, no I don't have access because the account I initially signed up with got perma banned, so I can't login to the preview forums nor can I unlink the account from the beta dashboard.

 

Hey there, xIBIROOIKILYINx! Very sorry to see that you are unable to access the preview forums to get this console registration sorted out! You should now be able to access the
Update Preview Forums now. Please click that link and post up what you're running into. The preview team will work on getting you sorted out. Thanks for bringing this to our
attention!

 

Hey Misses Quinzel, thank you but they're horrible at responding in that particular forum. Its been 2 days and nothing, nonetheless thank you.

 

I had acces to the preview dashboard one day and not now telling me my console is registered to another account?? Thanks

 

Hey there KingTaderNutz!

Sorry to hear about the issue. In order for us to make sure that the right folk can address the issue, I recommend posting in the Preview Forums. Thanks in advance!