I have a 12 month subscription but am still being asked to pay monthly.

You'll want to contact support and speak to billing. http://support.xbox.com/contact-us

You will need to contact support directly to resolve this situation as no one in the forums has access to customer information. http://support.xbox.com/en-US/contact-us

Hope this helps. Good Luck!!

No. You can pay for a monthly subscription or you can pay for all 12 months at once. A monthly subscription would cost more in the long run.

That is the monthly cost when buying a 12 month subscription. There is no error with that deal. It breaks down the monthly cost when you pay for a 12 month, which is $5 a month in that case.

There is nothing to fix. The advertisement is 100% correct.

$5 a month for 12 months if $60.

Gold only costs $60 for a 12 month subscription so I definitely wouldn't purchase it for $80. With that being said, if you paid $60 for an annual Gold subscription and then the monthly $10 Game Pass subscription, you would pay $180 for a year of services,
which is the same as 12 months of the $15 a month Game Pass Ultimate. It just depends on how you want to pay or bundle the services. You can upgrade to Ultimate at any time, but it will convert whatever Gold you have left. For example, if you have 12 months
of gold and convert to Ultimate, you will only end up with 4 months of Ultimate. Conversion is based on cost. 4 months of Ultimate is valued at $60, which is the cost of 12 months of Gold.