I have 5500 Reward Credits that have not been deposited

Discus and support I have 5500 Reward Credits that have not been deposited in XBoX Rewards & Social to solve the problem; As the title states, I have earned 5500 Reward Credits (around the 15th-25th of February 2018) and they have not yet been deposited in my account,... Discussion in 'XBoX Rewards & Social' started by regideus, Mar 20, 2018.

  1. regideus
    regideus Guest

    I have 5500 Reward Credits that have not been deposited


    As the title states, I have earned 5500 Reward Credits (around the 15th-25th of February 2018) and they have not yet been deposited in my account, still appearing as pending. Also, the e-mail regarding rewards that I received stated that "there seems to
    be a problem with my account".

    Can someone please offer some insight?

    Thank you and have a great day!

    :)
     
    regideus, Mar 20, 2018
    #1
  2. Marttyy
    Marttyy Guest
    xbox rewards wont deposit

    on 8/03 my rewards credit balance turned 5500. it did deposited to my xbox live account by 15th.

    on 19/03 via VIp Vault i redemmed another 5000 reward credit, its still wont show up in reward balance and still those 5500 credits havent been deposited.
     
    Marttyy, Mar 20, 2018
    #2
  3. Italiano Fiero
    Italiano Fiero Guest
    Rewards

    Last month it says I earned 2800 reward credits and deposited 5500 reward credits, but when i check my current balance its says i have 0 credits.
     
    Italiano Fiero, Mar 20, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    I have 5500 Reward Credits that have not been deposited

    Hello regideus,

    Your deposit is being prevented due to a mismatch between your UK Rewards Account region and your US Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of registration.
    Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot
    complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
    you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (Xbox Live Rewards). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
    being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
     
    XBLRewards8, Mar 20, 2018
    #4
  5. XBLRewards8 Win User

    I have 5500 Reward Credits that have not been deposited

    Hello regideus,

    Your deposit is being prevented due to a mismatch between your UK Rewards Account region and your US Microsoft Account region. When you register into the Rewards program, we create a Rewards account based on your Microsoft Account region at the time of registration.
    Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot
    complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account to match your Xbox Live Rewards location. Another option if
    you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at (https://rewards.xbox.com/optout/), wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date, then your account has successfully been re-registered. If you see “???” then your account is still
    being created. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
  6. XBLRewards8 Win User

    do rewards points expire?

    Hello MuKs DeEp,

    You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your commerce page at (https://commerce.microsoft.com/),
    where they will be listed as a refund with a negative amount. You had a deposit of 5500 Credits in January 2017 that would have expired if you did not spend it. Per Microsoft policy, promotional currency like Rewards Credits expires after one year in your
    Microsoft Account.
  7. Smwutches Win User

    My Reward credits have not been deposited

    Credits are scheduled for deposit based on when you get to 5,000 pending credits. If you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.
  8. BloodDogButler Win User

    Credits have not been deposited

    Hi . We had an issue with our Deposit Request feature in the last run. Your deposit will be made on the 26th. Sorry for the inconvenience.
    The discount on the product I want will be gone by then though, what am I supposed to do about that??
  9. XBLRewards3 Win User

    Credits have not been deposited

    Hi BloodDogButler. We had an issue with our Deposit Request feature in the last run. Your deposit will be made on the 26th. Sorry for the inconvenience.
Thema:

I have 5500 Reward Credits that have not been deposited

Loading...

  1. I have 5500 Reward Credits that have not been deposited - Similar Threads - 5500 Reward Credits

  2. I still not received 10 pound. That came out of my Microsoft. Reward account

    in XBoX Accessibility
    I still not received 10 pound. That came out of my Microsoft. Reward account: My microsoft rewards has come up with one p in itMy Microsoft rewards has come up with 1P in it. I had ten pounds and 1P plus someone's gave me 10 pounds in my accounts, but I can't get it over...

  3. is anyone having problems with the reward program?

    in XBoX on Windows
    is anyone having problems with the reward program?: having problem with my rewards, not collecting after I play the games this is the second day in a row b7342bc3-b272-44a7-8187-fea1415c5ac5

  4. Why can't I redeem this reward and where did it go?

    in XBoX on Windows
    Why can't I redeem this reward and where did it go?: I went to redeem a reward that I saw the other day for 200 robux for the game Roblox for about 3000 points but when I went to redeem it today it says that it's now 600 and that I need 6000 points...

  5. Will MS Flight Simulator 2020 work on a laptop with Intel(R) HD Graphics 5500?

    in XBoX Games and Apps
    Will MS Flight Simulator 2020 work on a laptop with Intel(R) HD Graphics 5500?: My laptop does not have a separate Graphics card. does anybody know if MS Flight Simulator 2020 will work on a laptop with: Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz (4 CPUs), ~2.4GHz...

  6. I have 5500 points

    in XBoX Rewards & Social
    I have 5500 points: Its been since May 8th that I had 5500 points and it's passed May 15th and I still had not received my money yet. Can you please help me or tell me when I would get my reward?...

  7. Hi, I have 5500 myrewards, but I d0nt receive the credit

    in XBoX Rewards & Social
    Hi, I have 5500 myrewards, but I d0nt receive the credit: Hi, I have 5500 myrewards, but I d0nt receive the credit aaaa3bbf-0a4a-42e1-a023-fbede154d203

  8. XBox One X optical out to Logitech Z-5500 doesn't work

    in XBoX on Consoles
    XBox One X optical out to Logitech Z-5500 doesn't work: Just picked up a new XBox One X today and am trying to get it to work with my Logitech Z-5500 speakers via the optical out. I previously used this same setup with my XBox 360 with no issues I...

  9. Creative Labs Creative® Inspire™ 5.1 Digital 5500 not compatible with XBOX One

    in XBoX on Consoles
    Creative Labs Creative® Inspire™ 5.1 Digital 5500 not compatible with XBOX One: I´ve a Creative Labs Creative® Inspire™ 5.1 Digital 5500 conected by optical, in XBOX360 works correctly, but in XBOX One doesn´t work correctly. Where i can see a list of compatible 5.1...

  10. D-Link DGL 5500/STREAMBOOST ISSUE

    in XBoX on Consoles
    D-Link DGL 5500/STREAMBOOST ISSUE: Ok sense I got my Xbox One a couple of months back I've had lag. Lets just say I've spent more time trying to figure out why then playing. I talked with Live Support they told me I should be all...