I have 2 separate accounts on xbox series x, can't access gamepass games on one of them.

Discus and support I have 2 separate accounts on xbox series x, can't access gamepass games on one of them. in XBoX Games and Apps to solve the problem; I recently added the second account and paid a year of game pass, but after a couple of months I'm unable to use it. Keep getting messages that I don't... Discussion in 'XBoX Games and Apps' started by LilWing 93711, Jul 14, 2023.

  1. LilWing 93711
    LilWing 93711 Guest

    I have 2 separate accounts on xbox series x, can't access gamepass games on one of them.


    I recently added the second account and paid a year of game pass, but after a couple of months I'm unable to use it. Keep getting messages that I don't have game pass and it wants me to buy another subscription. I had a difficult time setting this up, customer service took a few hours, then a few days via email to correct the issue, but now it's happening again. Under subscriptions, my second account only shows ESO plus, my main account shows Eso plus and game pass ultimate, how does access to GPU keep gettingremoved from my second account? How do I fix this, or get Microsoft to fix it?

    :)
     
    LilWing 93711, Jul 14, 2023
    #1
  2. Ronnieee Win User

    I have 2 separate accounts on xbox series x, can't access gamepass games on one of them.

    Hi there! This is Ronnie, an independent advisor.

    Nice to meet you and I hope you are having a great day!

    I understand you need help with your subscription.

    If I may ask, what does it say on your subscription page regarding the game pass subscription? Does it say it expired or got inactive at some point?

    Please check them here:

    https://account.microsoft.com/services
  3. Grumpy0lLady Win User

    I have 2 separate accounts on xbox series x, can't access gamepass games on one of them.

    Hi, have you made sure that your Series X is marked as your "Home Console"? That enabled my second account to have access to any games installed on the console.

    You can see and change that here: Microsoft account | Devices

    You should do this on your main account. I hope this helps!
  4. ngocphi Win User

    Killer Instinct Definitive edition no character

    Thats because only one account can access xgu except gold parts

    Gamepass is NOT sharable

    Home console is only an xbox one and s and x series feature

    Pc users cna use installed games But dont have access to gamepass features
  5. Tezzerrific Win User

    I bought voucher codes for Gold yet 1 went on my series X account and the other 3 on my xbox one account. How can I change this to be all on my Series X account??

    both Xbox one and series x should be the same account and therefore won't make any difference, unless you have 2 separate, if 2 separate accounts then you are out of luck.
  6. Ric Isidro Barasi Win User

    Xbox All Access: Is the Gamepass Ultimate that comes with this purchase tied to the console only?

    Microsoft is saying this is not the case. They are saying it's more of a license tied to a device and not a subscription that is supposed to tie to my account. This is my issue right now, when it came to activating the Gamepass (All-Access) that came with my Series-X it never tied to my account. I have 2 consoles, and I can only play Gamepass on the Series-X.
Thema:

I have 2 separate accounts on xbox series x, can't access gamepass games on one of them.

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