I have 2 gamertags on my microsoft account. How do I switch

Hi VanE29, my name is Courtney and I would be happy to help.

I'm sorry that you have this problem. I looked at the image and this situation is a little strange. According to information found here in the Microsoft forum, the Xbox ambassador steeledwand7664 mentions that you cannot have 2 gamertags in the same email/MS account.

The best thing you can do is contact Xbox support by going to https://support.xbox.com/contact-us/ and give them the gamertags and if they can verify ownership of the accounts they can tell you what the email associated with is. the gamertag.

I hope you understand, I wish you good luck and a Merry Christmas.

Best regards,
Courtney.

I did find a link on how to do it on an 360 but i have not had any luck for the XBox One.

support.xbox.com/.../switch-gamertag-to-different-microsoft-account-on-xbox-360

On this article

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

I am at stage 3 lower down the page. However instead of

Microsoft account 1 is now free.

Gamertag B remains linked to Microsoft account 2.

Gamertag A is now linked to Microsoft account 3.

I have

Gamertag A is now linked to Microsoft account 1.

Gamertag B remains linked to Microsoft account 2.

Gamertag A is now linked to Microsoft account 3.

I am waiting for microsoft to dissociate Gamertag A from Account 1. I have waited over 24hrs as support told me it would take and I'm wondering how long people know it would take?

Thanks in advance.

support.xbox.com/.../manage-microsoft-account

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Why do I get a “The Microsoft account (or Windows Live ID) you’re switching to is already linked to another Xbox account” error message?

If you try to switch your Xbox LIVE gamertag to a Microsoft account that is already linked to another gamertag, you will receive a message that says “The Microsoft account (or Windows Live ID) you’re switching to is already linked to another Xbox account.”

Before you can switch your gamertag in this case, you must first remove the existing gamertag from that Microsoft account:

1.Create a new Microsoft account. You will only need this new account as a temporary means of moving your gamertags. After the gamertags have been switched, you will no longer need this Microsoft account.

Example:

Gamertag A is linked to Microsoft account 1.

Gamertag B is linked to Microsoft account 2.

To swap gamertags A and B between Microsoft accounts 1 and 2, first create a third temporary account: Microsoft account 3

2.Switch the gamertag that is linked to the Microsoft account you want to use to the new temporary account you just created.

Example:

Gamertag A remains linked to Microsoft account 1.

Switch gamertag B to Microsoft account 3.

Microsoft account 2 is now free.

3.Now switch your gamertag to the Microsoft account you want to use.

Example:

Switch gamertag A to Microsoft account 2.

Gamertag B remains linked to Microsoft account 3.

Microsoft account 1 is now free.

4.To complete the swap of gamertags between the two original Microsoft accounts, you must wait 30 days. (A gamertag can be switched only once every 30 days.)

Example:

Gamertag A remains linked to Microsoft account 2.

After 30 days, switch gamertag B to Microsoft account 1.

Microsoft account 3 is now free and no longer needed.

Yes.Details on how to do this are here
support.xbox.com/.../switch-gamertag-to-different-microsoft-account