I have 1year Xbox live gold. If i try to join a online game it says i have to buy Xbox live ...

Hey there -

If you're still experiencing issues after redeeming your Xbox Live Gold subscription, you'll want to hit up

phone support directly for further assistance. We cannot assist with billing/account related issues here on the forums but they are able to remove your current subscription and re-issue a token for Xbox Live if necessary.

Feel free to keep us posted.

Hi there Trumaax, thanks for reaching out.

Where are you seeing this info displayed? Are you referring to when you select the "Gold" window from your Xbox One Home Dashboard and then are taken to the Xbox Live Gold page with Games with Gold and Deals with Gold? Are you seeing your subscription info
displayed accurately up on the top of that screen?

Also, what happens when you try to claim a Games with Gold game or play online multiplayer over Xbox Live?

I'm seeing the same problem.

On two different Xbox Ones I'm unable to join a party or play any online games. Instead I get prompted to buy xbox live gold. I've checked the subscription page online (and on the xbox) and it says I still have a valid subscription.

Hi there, MaryJane.

It's best to create a new thread with regards to your own situation. The OP's problem seems to have been resolved (by looking at their profile) as they have been playing online. It could have been a matter of simply waiting for LIVE to work itself out.

You're showing as a Gold member on the forums so if the problem does not resolve itself give xbox support a call.

Hi there,

Since you've already done most of the troubleshooting steps I can also think of, I think it would be best if you contact Xbox Support already for this. You can either chat with them, call them, or even have them call you depending on your location.

To get in touch with them, just click here.

Hope I was able to help in some way.