i have 15'250 reward points and its saying you need to update your billing info

i have 15'250 reward points and its saying you need to update your billing info however my info are correct even my 2 credit cards please help ASAP i wanna get the deals before they run out !!!!

:)

 

i have 15'250 reward points and its saying you need to update your billing info

Hello KRAPEETOS,

We responded to your last post at (i have 15'250 reward points and its saying you need to update your billing info). At this point in time, we still have not received a resolution
from our other team for this issue.

 

i have 15'250 reward points and its saying you need to update your billing info

however my info are correct

 

Hello KRAPEETOS X,

After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.