I have $10 in my Microsoft account but I can't use it to buy anything.

Hey smokindollazz! What is it you are trying to purchase? Post back and let me know so I can look in to this for you!

Hi smokindollazz,

If you're trying to purchase an Xbox 360 game/add-on/avatar you may want to check on this link below.

support.xbox.com/.../troubleshoot-xbox%20360-marketplace-purchasing

Purchasing from the Xbox 360 Marketplace using Microsoft Money requires the use of an Xbox 360 console.

Cheers.

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Make sure the balance is in the correct account by signing in here

https://account.microsoft.com/billing/payments

If it appears, check that your profile region and billing address are in line with the region where you got the balance, you can check this in the following links.

https://account.microsoft.com/billing/payments

https://account.microsoft.com/profile

You can also try your purchase in a browser through the web store, If you tell me what game you are trying to buy and the platform you play on, I can gladly provide you with the purchase link.

Just a friendly reminder that this is a public forum and those of us who participate in it are ordinary gamers, I am not part of Microsoft support, so I do not have access to your account or system. My only mission is to assist and guide the community a little bit.

Best regards.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly check if it’s showing up on your payment method list. Here you go:

https://account.microsoft.com/billing/payments

Once confirmed, make sure that you’re also buying on the same Microsoft Store region where the currency originated.

Oh my god

now i can't buy anything in my account for WP8

i can buy from amazon, steam

but not from microsoft or xbox or Microsoft phone