I hate Microsoft

It took me forever to get here. I tried to send an email to someone, but looks like Microsoft is tired of hearing how bad they are so that's not an option anymore. Anyways, this is my problem. The card that I use to pay for my Xbox Live membership was used
fraudulently so it was cancelled. I tried renewing my membership so that I can play Gears of War 2 (the only good product on a Microsoft environment). I get this message:

Try updating your subscription

If you want to change the way you pay for your subscription, you can change the payment option for your current one rather than buying a new subscription.

I tried moving heaven and earth to look for this option. You would thing there would be a link for this on that message. I even tried doing what they said through my Xbox. No luck. I'm done trying.

How can someone make it so hard to sell a product...anyways, just wanted to express my hate and I'm done with this.You will not get another dollar from me.

:)

 

i hate you microsoft

In case you haven't noticed this isn't Burger King.

 

i hate you microsoft

psn has none of these problems, I've already cancelled my gold i refuse to buy any more videos, and if I'm paying for the right to use it then thats what i should have regardless of being signed on the internet or not, the fact that xbox 1 was made to never
download video this is an epic faliur and frankly just shows me how little they care about there customers

 

Sorry to hear you're having issues.

Please log in to commerce.microsoft.com. At that website you'll be able to add a new payment method. Then you can switch it to your primary and remove the old card.

Good luck.

 

So basically you just came here to rant?

 

It's a fair rant. I'm having the exact same problem right now for almost the exact same reason (lost card, cancelled it, got a new one, and now seem unable to renew my membership).

In response to what Onyx said: I did add a new card and remove my old one. It didn't keep that message from popping up.

I know this is a late response to an old thread, but it's worth bringing it up again. Hopefully someone who actually understands the issue (ie staff or someone who's experienced it themselves) can provide an actual solution to it. My membership expires in
two weeks and I'd really like to get this sorted out before then.

 

If you have changed your card and are still experiencing issues with purchasing then you'll need to contact phone support as only they can handle billing issues like that.

If you live in North America dial 1-800-469-9269

 

Hey, Ryujinvf! Onyx is right in both accounts here. If changing your info doesn't help, you need to contact phone or chat support. We are unable to assist with billing issues here on the forums due to privacy issues. This thread is a little old. If you need
assistance with any other support issue, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our community can get you the individual support that works best on the forums.