I had to schedule a call back

Call them back and tell them you resolved the issue and no longer need the scheduled call.

Hey there Joanie!

If you are attempting to contact
Xbox Customer support you can always go through our website to schedule a call back.

If you do call the number it might re-direct you to the website to schedule the call back.

Xbox Customer Support - 1-800-469-9269

I hope this helps!

No you have to also schedule a call back for sony with them also

I know because Id had to do Warranty and reboot of death claim not to.mention call centers get.slammed by prank calls or calls for.silly unrelated things like enforcement which is not.under support

Sony doesnt even have office forums.it's all handled by third party forums

Ah, I do apologize, it looked in our system as though you had called in. I do still see a call back scheduled on your account, so our account specialists are going to contact via phone soon. Unfortunately I do not have a specific date, but it you do not
hear from them by Friday, please let me know.

I know it's frustrating not being able to get on LIVE after you've purchased a subscription, but please stick with phone support. What did they say the last time you called in, and for when is your next call-back scheduled?