I had the same issue, attempted to buy Alan Wake game but got error and was double charged...

Hi Anthony Bolagh,

Thank you for publishing in Microsoft Community.

We understand that you need help with refund of your game that was already charged but you still haven't received it. If you still haven't submit a refund request, you may visit this link: Request a refund for digital games | Xbox Support

You can also directly contact our Xbox Live Support if you need further assistance with your refund request. They have the right tool to be able to provide you a further assistance with your concern.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Thank you,

Microsoft Community Moderator

on a side note i just bough alan wake today and it is one of the most remarkable games of this generation so far, presentation, story, atmosphere everything is top notch and Remedy really deserves a greater profit and its a shame that the next alan wake
is only gonna be on xbla but i will make sure to buy it and support them so more innovation is in games and the alan wake stays alive...sadly ppl dont wanna buy a 17 dollar game (i got it for 12 with a five dollar coupon) and would rather spend 90-100 on the
same product every year cough cod cough

i hope everybody gives alan wake a chance you will become captivated in his world in a way that the "cod universe" will never be able to create...mostly because cod has no personality to begin with

I really like to have a BIG remaster for Alan Wake and an announce to a sequel. But i don't like the PlayStation exclusive if Sony buy the studio. Alan Wake are on PC and Xbox and i really want the sequel on the same platform too.

I got alan wake game but not the pc as well

Yes. I got the same bundle and the code for Alan Wake is kind of a stiff card in the Xbox box.