I had gotten a damaged replacement controller

Discus and support I had gotten a damaged replacement controller in XBoX on Consoles to solve the problem; Hi i have been without a controller 2 weeks to then get a damaged controller that then I called and I was connected to a rude person that informed me... Discussion in 'XBoX on Consoles' started by ZabrianG, Mar 27, 2021.

  1. ZabrianG
    ZabrianG Guest

    I had gotten a damaged replacement controller


    Hi i have been without a controller 2 weeks to then get a damaged controller that then I called and I was connected to a rude person that informed me its a refurbished controller and no one is even trying to do anything about it I had been on hold for about an hour and a half then to just be hung up on. This has been a hassle that I'm about to say forget it and go back to PlayStation.

    :)
     
    ZabrianG, Mar 27, 2021
    #1
  2. AridLizard Win User

    Autoscrolling on main menu doesn't allow me to do anything.

    it could be the wired controller having a damaged USB lead or socket.

    was the wired controller connected when you tested the wireless controller?

    try unplugging the wired controller to rule that out.

    I use 2 wired controllers and I had this problem when the lead for 1 became damaged (I replaced the USB lead and it fixed it)
  3. buddhaholic420 Win User

    Microsoft Complete for Xbox Elite Controller with Accidental Damage Coverage (3 years) never moved to replaced controller

    I bought Microsoft Complete for Xbox Elite Controller with Accidental Damage Coverage (3 years) and have had the controller replaced, but now it shows like the replacement was not migrated to the plan. I need to get it fixed.
    I have already had to file standard warranty replacements numerous times. I am yet to use this one after the 1 year manufacturer warranty. Not that that has expired I am blocked from using the "Microsoft Complete for Xbox Elite Controller with Accidental Damage Coverage (3 years)" because it was associated with another serial. I need a real person at microsoft to help.
  4. bigr4232 Win User

    Unresponsive Buttons - Elite Controller Series 2

    Just decided I would add in on here since I have had the same button. Use the controller for rocket league on PC. I am on my 4th broken controller. I called yesterday to try to talk to someone and they said i would have to get another replacement. Still
    haven't gotten the email with the shipping label though. Has anyone fixed this issue by replacing their controller?
  5. Mister Maka Win User

    Entered the product number and got an endless loading bar

    Hey there Hosts of Heaven.

    To make sure, have you had a chance to register your console before setting up a repair/replacement for your controller?

    Also, keep in mind that the warranty does not cover accidental damage. If you stepped on the controller, unfortunately it would not be covered and purchasing a replacement would be your best option.
  6. AngelObullets Win User

    Controller smoking and overheating on charge

    Hi there R4ver

    You need to replace the controller as soon as possible. That sounds like a very damaged controller.
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I had gotten a damaged replacement controller

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