I had a game through EA Play and then it stopped working for me and said that I don’t...

as you purchased it from EA you would have to call their customer service department

Thanks for getting back to me.

Like I said though, It Takes Two won't install through the EA app because it's an EA play Pro game - that also means that any troubleshooting in the EA app isn't going to help (I did try it anyway. Didn't work).

The issue is, I believe, at the XGP end.

I don’t think so, tried deleting the game and re downloading it. Going back to factory settings. Going through different ports. Clearing the mac address... i also tried playing on the xbox 360 late last night and it said it couldn’t connect to the ea servers.

Same with me mate I was able to play King Kong 360 disc game in my series x also manage to get halfway thru the game until I had to go for work. Came home and wouldn’t let me play King Kong.

Really strange that this is suddenly happening. I’ve also tested other games that are compatible but still they don’t work.

Hopefully Microsoft sort it out soon as possible as I’m on verge of stopping gaming.

Don’t get why Xbox would get rid of the live chat either as the gamers community are useless.

The second solution had not worked as well, it had just stopped at 4.0% and said “Instillation stopped” I will then try the steps you had given me.