I got suspended because someone signed in my account

Posting reference/case numbers is not allowed on the forums.

You would need to go to the enforcement site
here for more info & to file for a case review if eligible as the enforcement team don't use the forums.

You are responsible for your account & everything that happens on it.

If you believe your account was somehow compromised then follow the instructions here

You can try submitting a case review at http://enforcement.xbox.com However keep in mind that you are responsible for your account at all times so it doesn't matter if it was someone else, it was done on your account. This is why it's not a good idea to
let anyone else have access to your account.

Was doing the same for me until I tried it on my phone, got through to someone last Saturday and they said I would be unbanned 19th (today) but still can’t sign into my account, it does say suspended now, it used to say permanently suspended, [mod removed] knows what’s going on, I’ll have to see if I get banned because they’re probably going of gmt time.

Same exact thing happened to me , but the hacker was my classmate so the account is recovered by me and not by this incompetent support ( they literally permantly suspended the account).
They think i can remember my information for an account that i haven't used for almsot 1year because of their suspension :




Do you know that 2months ago , my Spotify account got hacked and you know what i recovered it in 5minutes because the support is competent and care about their customer not jsut focusing on something like robots .

You can try contact the Xbox support via the link below.

Go to: https://support.xbox.com/en-US/contact-us/