I got my refund request approved on January 16th and it January 18th when will I get my...

Hi there Carnell, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

Please take in mind that the time it takes for refunds to be reflected in your bank account after the refund is approved is generally between 3 to 5 business days (Saturdays, Sundays and holidays are non-business days). This time may vary depending on each bank, some of them may take longer to process the refund money and others may process them faster.

You can confirm this information by going to the following link under the "Games & apps" section:

https://support.microsoft.com/accou...r-refund-81629012-aa4f-f48b-2394-8596f415072b



I hope this helps and if you have further questions please let me know.

Kind regards,
Gerardo.

On January 18th I got Solitaire No ads for $1.99 and got tricked into getting Amazon Prime which was automatically deducted from me for $15.13 on Jan 23rd and Feb 21st. I complained and got a refund on Feb 23rd. As expected I had the automatic withdrawal from my account of $1.99 on Febuary 21st. On March 29th I switched to Solitaire no ads once a year payment of $14.99 which I paid. Now on April 18th I still got an autmatic withdrawal for $1.99 anyway. Please refund the $1.99 and keep me in Solitaire no ads for a year with no more withdrawalls until March 29, 2024.

When points are added between the 1st and 15th they are typically deposited around the 30th and when they are added between the 16th and 30th/31st they are deposited around the 15th of the following month. If your rewards went into your account on the 18th
as you indicated then they should deposit somewhere between January 12th-15th, 2017.

Hi, my name is Annanda, thank you for your question and for reaching out.

Kamarion P, the refund process suffered a delay in the last 3 weeks, and that made all refunds take a little longer. Refunds usually take from 3 - 5 business days after approval, but because of this delay, it is taking longer. To be honest, the issue ( delay ) must have been solved, but since the delay took some time, many refunds are being slowly paid. Since today ends these 5 business days, the next step is to contact Support.

Now, as for contact Support, yes, it can sometimes be a little hard. What you need to do is:

The problem choice you choose on the Support link might not give you access to Request a Call or Live Chat, and in this case, try selecting other problems ( even if does not match the issue you are facing, in this case, refunds ) because what is important here is for you to contact Support. So do this until the contact options appear, okay? Here in the community, we have no access to account/billing information, and there is no way for us to make Microsoft contact you, so that is the procedure to follow.

https://support.xbox.com/contact-us/

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

I'm located in England and i redeemed the code on the 16th January