I got locked out of my microsoft account and now it says that I havent bought minecraft

Discus and support I got locked out of my microsoft account and now it says that I havent bought minecraft in XBoX Games and Apps to solve the problem; I recently migrated my minecraft account to microsoft and had no issues. This was until I got locked out of my microsoft account. Once I unlocked my... Discussion in 'XBoX Games and Apps' started by rat_925, Dec 7, 2021.

  1. rat_925
    rat_925 Guest

    I got locked out of my microsoft account and now it says that I havent bought minecraft


    I recently migrated my minecraft account to microsoft and had no issues. This was until I got locked out of my microsoft account. Once I unlocked my account, I had to set up my Xbox profile again and now when ever I log into minecraft, it says I haven't bought the game. This happens on the website and launcher and I am using the same email address and microsoft account that I used before I got locked out. Help?

    :)
     
    rat_925, Dec 7, 2021
    #1
  2. Christopher Revoredo Win User

    I got locked out of my microsoft account and now it says that I havent bought minecraft

    Hi there Rat welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. I had a similar issue and this did the job:

    If you have any other Launcher on your computer other than the one found on Mojang's official website you must first do the following:

    1 - Delete the Launchers that exist on your computer that are not official Mojang;

    2 - Restart your computer;

    3 - Download the original software again and install:

    https://www.minecraft.net/en-us/download

    If you don't have another Launcher on your computer or have already deleted:

    1 - Open Minecraft Laucher;

    2 - If you are already logged in, click on your image and Gamertag in the upper left corner of the screen and then on "Logout";

    3 - If you are already logged out or not logged in to your account, delete all accounts registered in Launcher by clicking on the "X" next to each account;

    4 - In Minecraft Launcher, enter the email and password of your Microsoft account!

    If this doesn't work I suggest contacting Mojang to gain access to your account!

    https://help.minecraft.net/hc/en-us/requests/ne...
  3. Julian Arguello Win User

    Microsoft account won't connect to PS4 Minecraft

    I went through the linking process numerous times, but now it's saying a different account is linked... When I havent linked it until I bought Minecraft for my PS4. I also have no other Microsoft account that could possibly be linked.
  4. Haxrael Win User

    hey umm i think my account is hacked. a guy named ********** has taken my account, it was *****.

    sorry i had exams so couldnt reply but no my problem has not been solved, im sure it got hacked because i have tried logging into my microsoft account and it is showing that i havent bought minecraft
  5. Darhyl Amizola Win User

    minecraft says that i havent bought it

    Hi Morris! I'm more than happy to help you!

    I'm sorry you are experiencing this with your Minecraft game. No worries, let me help you sort this out.

    Your Minecraft account must have migrated to the original Microsoft account email address where it was first created and where the game was purchased.

    You can check out this link for further information regarding Minecraft account migration:

    https://help.minecraft.net/hc/en-us...-Minecraft-Java-Edition-Account-Migration-FAQ

    Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    In order to find the Microsoft account where your Minecraft account was migrated, you will need to find the Minecraft transaction by signing into all of your Microsoft emails accounts including with your dad's account on account.microsoft.com > then go to Payment and Billing > Order History.

    From there, check if you have any Minecraft transactions. If you have found the transactions, use the same Microsoft account to log in, install the game and launch it on Minecraft Launcher.

    Please take your time and let me know if it works.

    Best Regards,
    Darhyl
  6. Darhyl Amizola Win User

    It says i havent bought minecraft

    Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

    I'm sorry you are experiencing this with your Minecraft game.

    It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

    Based on your description, the error suggests that the system can't find the Minecraft game license on your Microsoft account.

    In order to fix this, you will need to find the Microsoft account where your Minecraft game license was purchased.

    Kindly sign in to all of your Microsoft email accounts on account.microsoft.com > payment and billing > order history > Select the date of range when you purchased your Minecraft game.

    From there, check if you have any Minecraft transactions. If you have found the transactions, use the same Microsoft account to login to Minecraft Launcher.

    If you're unable to find the Minecraft game transaction, check your other Microsoft email accounts' order history.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best Regards,
    Darhyl dd
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I got locked out of my microsoft account and now it says that I havent bought minecraft

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