I got gifted a game and didn’t receive it

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

We need to validate if the purchase is successful. Please sign in to https://account.microsoft.com/billing/orders then check if you can see the transaction from there stated as "completed".

Once confirmed, click on "order details" for you to see the 25-digit code that you need to give to your friend.

I got my gift card from a shop I didn’t get any message just wouldn’t take the payment

Hi laughingLakes,

Thanks for your post. Have you checked your
order history for the purchase? Also, if you have any other accounts on your console, you may want to check them for the game. There is a chance that a profile other than yours could have been signed in to at the time of purchase.

Please keep us updated.

When I got this I bought it by redeeming Microsoft Reward points not by purchasing a gift card at a store, just to clarify. Also when I checked what it was for and it didn’t work. I used the code that was emailed to me.

Hi aryarahmani,

With refunds, it can take up to 7-10 business days to receive the refund, depending on your bank. If you have not received the refund within that time frame, reach out to support again to find out what may have happened or what is going on. If they have
provided you with a transaction ID or ticket number, make sure you have that on hand when calling back in for support and a quicker turnaround.