I got console banned for defending myself against racism ....

If you have an account ban you can view it at enforcement.xbox.com. If you have a console ban, you cannot appeal it. The enforcement team does not use the forums.

So Halo brings out a Black history month skin and all the racists come out with derogatory comments in my defence as a Black Jamaican man I explain to educate don't hate as I'm old enough to know things like no blacks no Irish no dogs amongst other racism we experience and I get banned not the racists, then to further my issues I on a 26 week Xbox game pass streak and I haven't received the reward points started each week I have photo and video evidence of the ban the comments and the not receiving rewards issue but they haven't done nothing about it just take my money each month for a service which isn't provided them ban me and they'd no support or helpline the money I've spent on Xbox over the years you need to come better and sort this or I'm posting the footage emails message Tec everywhere from YouTube to twitch Instagram etc you had 26 weeks to do something I've been patience but after they banned me for speaking out against racism enough is enough

When you "defended yourself" did you do so in a way that could have broken the rules such as sending any sort of profanity in a message back to the racist? If you did then you can also be suspended.

Unfortunately it doesnt matter how a situation starts. If you respond with something that breaks the rules (which tends to happen when people are frustrated) then you can also be suspended. Thats why its best to not respond at all to their bait (they are literally baiting you into responding with something that breaks the rules just so they have a reason to report you) and simply block and report them. That way the only one being suspended is them and not you.

That being said the only people who deal with bans/suspensions are the enforcement team and the only way to reach them is from the enforcement team website by submitting a case review if eligible.

https://enforcement.xbox.com

pretty much means that the person who reports first wins no matter what

Microsoft enforcement policy doesnt work and 90% percent of the time they dont even review the reports, its basically just a corrupt game of who reports first and how many reports do you get. I know people (trolls) who provoke other people on purpose to
get them to react agressively and when they do respond they get banned while the harrasers laughs and moves on to the next victim! I know this because it happened to me!

It doesn't matter how the situation starts. If you respond in a way that violates the code of conduct you can be banned. In situations like that, it's best to just file a complaint on the other person and block communications with them.