I got communication ban and it wasn’t my fault.

Discus and support I got communication ban and it wasn’t my fault. in XBoX on Consoles to solve the problem; I got a communication ban on Xbox and it wasn’t my fault. My cousin was playing my Xbox when this guy started talking bad to him. And my cousin took it... Discussion in 'XBoX on Consoles' started by Edward Schluterman, Jul 24, 2022.

  1. I got communication ban and it wasn’t my fault.


    I got a communication ban on Xbox and it wasn’t my fault. My cousin was playing my Xbox when this guy started talking bad to him. And my cousin took it a little to far and said some bad things. So I got a communication ban. Is there anyway I can lift this ban or is there a time limit on it or something because I’m 13 and don’t deserve this ban. So if there’s anyways or a time limit let me know please.

    :)
     
    Edward Schluterman, Jul 24, 2022
    #1
  2. Lucas Lauer Win User

    I got communication ban and it wasn’t my fault.

    Hello, Edward. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

    Please go to the Xbox enforcement website. You can see the length of the ban and submit a case review if eligible:

    https://enforcement.xbox.com

    To learn how to submit a case review and check your case review status, please refer to:

    https://support.xbox.com/en-US/help/family-onli...

    Feel free to ask back any questions and please let me know how it goes.
  3. JerrminRangwani Win User

    I was banned but it wasn’t my fault

    That's heavy dude, you should unfriend your bad friend and perma banned him/her in your house forever. Good luck with the case review.
  4. steeledwand7664 Win User

    I was banned but it wasn’t my fault

    Couple things when you say you got the money refunded do you mean the friend that the money was taken off his account went to his bank and disputed the charges and MS gave the money back to the bank?

    Did you call MS and tell them what happened and they refunded the money?

    Scenario 1 MS looks at this as someone trying to bypass MSs refund policies and considers this marketplace theft. Which is a permanently bannable offense.

    Scenario 2 would depend on what MS policies on refunds are whether they would give the money back or not

    Keep this in mind that YOU are responsible for your account at ALL times.

    The MS Enforcement team is the only people that deal with suspensions

    The only way to contact the Enforcement team is through the case review process at their website enforcement.xbox.com

    You would go there sign in with the account that has the ban on it click on the orange hammer it will then bring up your enforcement history and should have a link on that page to file for a case review it will then ask you a series of questions about the
    code of conduct that you have to get all of them right in order to continue on once you get all of them right you will then be given a chance to appeal you ban at which point the enforcement team will reinvestigate your ban and determine if they can lift the
    ban or not.
  5. angelmario13 Win User

    Communication Banned But Not My Fault

    Alright well thanks for the help letting me know that I need to take this one.
  6. Patrick Schultz Win User

    Communication Banned But Not My Fault

    The enforcement team does not use the forums.

    For information about your suspension or to request a case review, you can visit
    http://enforcement.xbox.com.
Thema:

I got communication ban and it wasn’t my fault.

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