I got comm banned it's over but now I can't hear people but they can hear me

Hello WilledJupiter8,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to use your single jack headset for PC gaming and is unable to hear the voices of your friends. Let us check on this together so you will get back to gaming.

Based on your description, you can hear the music and sound but not the voices. There could be an issue with compatibility, third party apps that has settings for audio or system/apps/drivers needs to be updated or could be anything related to the headset that is disabling specific sound to be outputted. To have a better understanding, we would like to further isolate your concern.

1. May we ask what is the make and model of your headset?
   
2. When was the last time you can hear a voice from these apps or services - Discord or Skype or games? .
   
3. Are we playing Xbox games or different storefront games?
   
4. Is the driver for the audio up to date? We will provide steps on how to update the system and apps below, please check.
   
5. Test if these works. May we know if the issue persists when:
   
   • Connecting the controller and headset, go to audio settings and output the audio through PC speakers.
     
   • Connecting the headset to PC and output audio to headset.
     
   • Connecting the headset to PC and output the audio to PC speakers.
     
   • Connect different headset to PC.
     
   • Connect different headset to PC and output the audio to PC speakers.
     

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

• Restart device - As basic as this is, a simple restart can set many things right.
  
• Update Windows system -
  
  • Press the Start button on the taskbar, type settings, and then select Settings.
    
  • On Windows 10, select Update & Security. On Windows 11, select Windows Update.
    
  • On the Windows Update page, select Check for updates to see if any updates are available for your device.
    
  • Once the updates have downloaded, select Install now to start the installation.
    
  • Following installation, we recommend that you restart your device so that the latest updates can take effect.
    
• For the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance. Please see guide: update drivers in Windows.
  

Source: Troubleshoot issues with the Xbox app for Windows | Xbox Support



Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

I am having the same issue. I’ve tried everything i was told to do and naturally tech support is “currently unavailable”. Xbox start fixing this ****.

Hi DZ0,

When you say "the mic is fully functioning", have your been able to double check by trying the headset with another device like a cell phone? Also, something else to check; When you have the headset plugged into the controller the Xbox should automatically
recognize a compatible headset. And, in doing so it automatically makes Headset volume, Headset chat volume and Mic monitoring available right at > All settings (kind of cool isn't it). At the top of the list of headset controls you will see Headset mic Off/On
. Make sure Headset mic is set to On . Lets us know if you continue to have problems with your microphone or headset.

Good luck and good gaming,

SA

Hi there PharaohxSnizx!

This particular issue is being looked into. For updates and info head on over to
the thread over here. In the future please be sure to not bump older threads and instead create a new one. Thanks!