I got charged twice

TheSecretPally · Jul 5, 2017

I was trying to buy red dead redemption, but it wouldn't let me the first time. So I tried again and it worked. However, I was charged twice for the same game. Can I get a refund for the first purchase?

:)

x Dirty Paws · Jul 5, 2017

I got charged twice

I bought Super Time Force on the marketplace and kept on saying XBL couldn't retrieve my credit card info. I kept trying and then i got charged twice for the same game so instead of paying 15$ i ended up paying 30$. I need help.

ColorfastOak296 · Jul 5, 2017

I got charged twice

I got charged twice for a repair and I'm getting the run around bad. Five different reps so far and nobody knows a thing. But I got charged twice according to my bank statement and Microsoft xbox got the money both times. Anybody have an email address?
I can't waste time on the phone because I have limited minutes. And the woman I spoke to on the phone was no help at all.

Smwutches · Jul 5, 2017

You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/canada or Contact Us | Xbox Support

Miss Diggz

Hey there ColorfastOak296,

I'm sorry to hear about the issue and any inconveniences this may have caused. If you're still in need of assistance, I would suggest hitting up our chat support team over on our
Contact Us page. These folks are best equipped to help you further.

If in the future you have any other Xbox Support related questions, please feel encouraged to create a new thread detailing what you're experiencing. This way you can receive support catered specifically to you from our community. Thanks so much!

maxen

Speak with Billing Phone Support, they should be able to get this sorted out for you:

support.xbox.com/.../contact-us

Golden Greek117

Ive got this issue too. Sucks because I really want to play this game! I checked my purchases and I did get charged but it refunded me. Which is fine. But I still can't buy the game. It keeps telling me something went wrong. I've tried it on both the console
and Xbox.ca. No luck. I am glad to see I'm not the only one though.

ColorfastOak296

I got charged twice for a repair and I'm getting the run around bad. Five different reps so far and nobody knows a thing. But I got charged twice according to my bank statement and Microsoft xbox got the money both times. Anybody have an email address?
I can't waste time on the phone because I have limited minutes. And the woman I spoke to on the phone was no help at all.

Smwutches

You'll need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/canada or http://support.xbox.com/contact-us

I got charged twice