I got a problem with my account, and I got an email again

Hello fudoui,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process. Since we
need to know which billable account is your primary account so we can place your money into it, the deposit fails. This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account
information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize for the inconvenience.

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalogue.

Greetings, hob091. I just sent you a private message here over the forums with more information. Thank you!

Hey Hob! Let me check with Kleo on this and we'll get back to you shortly. Thanks!

Hello!

There is no need to create your own post. Please refer to this forum sticky which will give you some direction on your Specialization code email. forums.xbox.com/.../401740.aspx

Have a great day!

Hi.

Please refer to this link for the most up-to-date info.
forums.xbox.com/.../2038404.aspx

Note, that if you have not received your email yet, you must wait for the content to be unlocked for all users.