i got a new phone number and lost account access

i have the gamertag but no access to phone number that was tied to the account as the phone was lost/stolen at movie theater. Bank has been contacted to stop charges. New card with new number is being issued. the old card that was tied to the account for
the purchase of anything expired so I can't fill out the form because I dont know the expiration date and the year doesn't go back that far anymore...only to last year or 2018 at least.

I have an account that I lost and there is a phone number verification but I lost that phone number and got a new one and I tried the recovery form but it dident work but I also have video proof that I have the account I tried the recovery form but it didn’t work

The recovery form wont work if you have 2 step verification enabled.

When you first enabled the phone number verification it would have given you several backup recovery codes which are meant to be used in this exact sort of situation. It would have told you to save them somewhere safe.

Did you save those codes? If not unfortunately your account would be forever lost as having two step verification enabled also takes the ability to recover the account out of the hands of support

Please try a different issue to proceed with the contact options. Click Contact Us then choose "Account & Profile." then "I forgot my user name or email." Click "See Contact options."

You're welcome. They should be able to do something about it. If not, that is their final resolution. I'm really sorry about it. It would be best to fill out the form with all the correct information possible.

Oh I tried that and it said they can’t get me with someone live for this issue and it just told me to do the recovery form and dident work