I got a new phone number an lost my old email csnt sign in as password is not the same

Hello, Stephanie! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

In the following link you can follow the step by step process to recover your account: https://account.live.com/acsr

From there you can use a new email address to recover your account and have the Microsoft team contact you.

I recommend that you answer all the questions and do not leave any unanswered. It is important to follow the step by step process to recover your account. It can take up to 24 hours for the Microsoft team to review your account recovery request and contact you directly.

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

I just tried changing my password, and it worked. But the password is not changing, I also notice I deleted my phone info on 11/6/12 but the info will be delete on 11/5/12, so it says still pending. I can't delete it. I added a new phone number, but it is
not list for updating info. So the same old password works for email and xbox.

I set up my account years ago with an email that is no longer valid. I've changed all my account settings and removed the old email, but when I try to sign in to the store, it asks for the password to the old (supposedly removed!) email. When I enter the
password, it says it doesn't recognize the email (probably because it's been...you know...DELETED!)

I've gone through the steps of entering my current email and getting the code via text to reset my password. And I'm actually signed in to the store with the new email, but when I try to download a game, the sign-in box pops up with, you guessed it, the
old DELETED email. There's no way to change it.

Should I delete the Store app and reload it? I'm not sure how to do that, so step-by-step instructions would be great. Thanks!

I used a old email and I forgot the password so I can't get back in it and I really need that account I can't change the password bc i don't have that email its old and so is the phone number

If your kid knows an old password for the email that can work or if your kid linked a phone number that can also get you to a page to change your password for the email and if your kid was already signed in on the xbox cant you fined the email on the xbox
in settings

i tried to change my phone number because its been a year that I've had a new one and when i tried to change it i got asked for a pin that was going to be sent to my old phone number but i got a option to send a security email to my second email but when i put my information on the email to try and change my number i was told that my information was going to be transferred and i could do anything with my account. I called support and asked for help but i was just told that my account will be locked after 30 days which I don't want. All I wanted to do was change my old phone number to my new one.