I gifted a game but they can’t redeem it so I would like a refund

the funny thing is, i gifted him a game a while ago, he redeemed it, played it for like 3 days, then deleted it and i was able to refund it. so it makes no sense that i was able to refund a gifted game back then but can’t do it now.

Edited to update: He found it in his emails, but can’t download it because it’s for console, not PC. (He doesn’t have an xbox). I was not aware that this would be an issue, as there was no prompt when gifting the game as to whether it was for PC/console, or if the game could only be played on console exclusively.

Is it possible to refund this, or replace it with credit instead?

If the code had already been redeemed by your friend then no, unfortunately you wouldn't be able to get a refund.

Only gifted codes that havent already been redeemed are eligible for a refund.

As far as i am aware all games gifted using the xbox itself are going to be xbox games.

Hi Oliver! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your purchased game as a gift.

According to Xbox Ambassador | Volunteer Moderator, dempup: https://answers.microsoft.com/en-us...i-gifted/2a6ff574-0061-416e-8af2-df201dc3c100

"Request for gifted items are only available within 14 days from purchase and only the account gifting the item can request a refund. See this guide for refunds:

https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

Make sure to log in at the support page with the account that has made the purchase, to see your purchases possible for refunds.

If that is not the case, I would recommend reaching out to support.xbox.com to get the purchase refunded.

https://support.xbox.com/en-US/contact-us "

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello, Stanaslav. I’m Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

IMPORTANT: Don't share personal information, including email addresses, gamertags, phone numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, based on the information you provided, I can suggest you to try asking for a refund by filling out the refund form below:

https://support.xbox.com/forms/request-a-refund

You can obtain the order number for the purchase here:

https://account.microsoft.com/billing/orders

Additionally, I take this opportunity to let you know that “you must request a refund for an unredeemed code within 14 days of making the purchase. If the code has been redeemed, Microsoft is unable to process a refund, even if it’s within 14 days of purchase.”

Reference link:
https://support.xbox.com/help/subscriptions-billing/buy-games-apps/gifting-digital-xbox-game-help > The recipient already has the item or doesn't want it.

For more info, visit:
https://www.microsoft.com/store/b/giftterms?rtc=1

Furthermore, please note that submitting a refund request doesn't guarantee one, but I hope you can get a favorable resolution as soon as possible.

Regards,

Arturo.

It was within 10 minutes of my request. But I bought it as a gift also and it seems they have this policy.



Returns and Refunds. Gifts may be canceled and refunded to the Gift purchaser up to 14 days after the purchase or until redeemed by the Gift recipient, whichever occurs first. Gift recipients are not entitled to a refund or cooling off period, and you acknowledge that no refund will be made, except as required by law.

Now the gift was 'redeemed by the gift recipient' but obviously she cant play it because she doesnt have the base game and now there is no way to request a refund. So that kind o' sucks but hey I did get my refund and she has Xbox One so we can purchase the base game and all will be ok.