I getting an unknown error when entering the gold status key for 1 month

I tried to enter the console and PC. Always the same result

Here is the error code itself:

XbosPurchase

25ecceab-df0c-49e3-8f9e-574d2e47f56c

2017/02/21 - 21:15:49 UTC

:)

 

Error activation key

I bought the Xbox. EA Access:12 months, but when entering the activation key the message "activation key error" "unknown error". I checked the key using the account of my friend, the key works. I bought a new key but it is also not activated. Why can't I
activate the key ?

 

in dash signup for limited 3month offer...

i am having problems purchasing the special offer for the 3 month gold,i keep getting status error code 80190864...please help

 

Hi there,

Remeeming errors are usually caused by issues on the account itself. Be sure to check your billing information at http://billing.microsoft.com and http://account.microsoft.com/services for any outstanding amount issues. After that try redeeming the code on
both xbox console and via xbox.com/redeemcode

Also check that account , console and code region match, using different regions van cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at Contact Us | Xbox Support