I get this Screen whenever I press the Xbox button to open the menu. Can anyone help me?

Hi WPAK,

I haven't tried my Xbox One with another game just yet, but let's solve this problem one by one! Regarding the issue that when I press MENU button that a HELP screen shows up to the right, I am not able to close that HELP screen despite I press B button
as the screen says! For example, when playing NBA 2k14, when I press that MENU button, the right side of the screen says " We couldn't open Help--Sorry about that. Help may have taken too long to open and stopped responding. Press B to go back, then try to
Help again."

The problem is, even I press the B button, the screen freezes there! This also happen when I am browsing Xbox home page when not playing the game!

Do you know why it is like this??

Thanks!

G'day kuyatatay. In order to get back to the home screen, please press the glowing Xbox button at the top center of the controller. The button labeled with 3 lines is the Menu button, and will usually pause the game or open its menu.

Do you see anything at all when you press the white Home button on the controller? Sometimes when I start my Xbox One up, I get a black screen and I have to press the white Home button which will open the side bar menu. Then I press Home and it brings
up the home screen. It's very strange but I get this black screen sometimes too.

My controller isn't the problem. All of my buttons seem to be working perfectly besides the Xbox button. Whenever I press it, it opens up the menu in a delayed way. I can't even access the troubleshoot page.

Sorry for the late reply, I did a factory reset on my xbox and it got a little better but games are still taking long times to open and whenever I press the home button for the menu it either pops up and freezes or just doesent show anything at all. It
is slow and takes a while to start up and right now I can not get to my homescreen or games/apps because of the un responsive menu. My screen has also froze once or twice since the factory reset.