I get error code 801540a9 when trying to download a profile on xbox 360

start the game then press the Menu and View buttons (the buttons either side of the Xbox button with 3 horizontal lines and 2 overlapping squares)

this should allow you to download your profile and sign in to your Xbox profile (it's the same profile for Xbox 360 and Xbox One)

I get error code 801540A9 when i try to download my xbox one profile

Hey Jaden,

Here is a support page for the error code you’ve encountered when trying to download your profile.

https://support.xbox.com/help/errors/error-code-801540a9

Hopefully this helps.

Hi junim,

Thanks for your post. I understand you are experiencing an issue with logging into your Xbox 360 profile and receiving the error code:
801540A9. Check out this page for steps on how to troubleshoot this issue: Error 801540A9.

Please keep us updated.

Hello MikeyTU,

Thank you for posting in Microsoft Community.

We understand you are having issues with downloading your profile on your Xbox 360 console with Error code 801540A9. We apologize for the inconvenience this has caused you, this is actually a known issue and Xbox Team are working hard to get everyone back on track.

In the meantime, I recommend you try the following steps on this link: Error 801540A9 occurs when you try to download a game to Xbox One | Xbox Support

We really appreciate your patience and understanding on this matter. Don't worry we will make sure to send you updates once the issue is fix.

Sincerely,



Microsoft Community Moderator

Hi Andrew,

I'm sorry to hear this is happening. We'll be glad to assist you further with this, I do have a question I would like to clarify. Since you're attempting to play this game on the Xbox One and it's asking you to sign in to your 360 profile, do you attempt
to download a complete different profile from the one you're signed in to the Xbox one? Reason I ask this is a common thing that happens when It prompts to have you download the profile on what appears to be the '360 dashboard' on the Xbox one you just need
to re-download the profile you have/ are signed in on the Xbox One.

Now, if you're trying to sign in and it is the same account for Xbox one and the 360 and it's prompting you this error code then this troubleshooting article may help further

"Error 801540A9 occurs when you start a game on Xbox one'

Hope to hear back soon to further assist.