I get charged twice in 5 days for Xbox live monthly payments

You would need to contact support and speak to billing for assistance. http://support.xbox.com/contact-us

There is no $5 monthly charge for live. If you get the year subscription then it's like paying $5 a month, but you have to pay the full 59.99 up front.

It's a scam. The error message is fake. I've tried multiple times in the last 6 months to cancel and here's what I've come up with:

Xbox Live does not let you cancel your subscription or remove a payment option, if you have an outstanding balance.

Xbox Live auto-renews your monthly subscription, but won't actually charge it. It will keep it "pending" until the next time it tries to auto-renew.

I went to account.xbox.com and it said I was charged and paid for my monthly xbox live service. But when I checked commerce.microsoft.com, it said the charge was still pending, 13 days later.

So essentially, you're ALWAYS with an outstanding balance, so you can't modify your payment options.

It took over 30 minutes with Customer Support to clarify this. I have still not been able to cancel my subscription.

You may want to go to
https://billing.microsoft.com and make sure you're only getting charged once. Monthly payments for Live are $10. If you purchase a year of Live it equals $5 per month, but there's no $5 payment plan. So if it's showing just one payment a month then it sounds
like it's correct.

Otherwise, you'd have to call support concerning the other account. If you can verify you are the owner they can help you cancel anything on it or give you the email address you used when you created it.

Hi, sorry to hear it, but you are going to have to reach out to support to request a refund.
support.xbox.com/contact-us