I get an error message I'm in an unsupported Region when I'm based in the UK, do not have a...

Hi,

What's your ISP and where in the UK are you located?

(I'm from the UK too 😊)

Okay, thanks for confirming.

Are you able to access cloud gaming through the same internet connection on another compatible device or at https://www.xbox.com/play? Do you happen to know anyone (with the same ISP) who is also experiencing this issue in the same area?

If everything in your account and device settings are correct and the error still persists, you would need to contact both Xbox Support and Hey! Broadband as this would indicate that something needs to be resolved from their side especially if the error is affecting others on their network.

There was a similar geolocation issue here:

Xbox Live Cloud Gaming - Microsoft Community

There seems to be a trend with this behaviour particularly affecting UK based ISPs for some reason. The above thread is related to LightSpeed and I recall there being a more recent one with Zzoomm (I’ll try to find the thread).

Yes - Country matches both on M'soft account and on the device. Both are UK. I've tried doing a partial re-set on the Xbox, but no change to login failure.

I don't access Xbox via PC or smartphone, so this only relates to trying to logon on Xbox.

The ISP is Hey Broadband - location Horsham

Hi Jon,

Does the country/region on your account match both the region settings on your device and your actual location? You can verify your account region here: https://account.microsoft.com/profile

If you’re trying to access cloud gaming, do you receive the error on an Xbox console or in the Xbox app (whether on a PC, smartphone, etc) or at https://www.xbox.com/play?