I get absolutely no replies from rewards support AT ALL... just a "case closed" email....

For the last year I have tried to ask rewards support questions about my account. The only option available is to use the reward support form. I have done this repeatedly. At least a dozen times. There is NEVER a response or attempt to answer my question
or solve my problems.

I get an email right after submitting the form that says my request was received and I should expect a response within a certain amount of time (8 hours to 24 hours). Then, a couple of days later I receive another email that says my case has been closed.
And they have the GALL to ask in that email "How did we do?"

No response to me in any way whatsoever. Case closed. I am still having problems with my account.

There is no other support option at Microsoft that can help me: I've tried them! There is no phone number, no appeals process, NOTHING EXCEPT ONE
[Mod Removed] FORM THAT NO ONE EVER RESPONDS TO???!

Even this forum does not have a category for problems with Rewards! What the ever-loving
[Mod Removed]?

:)