I forgot the name and email of my account, I only know the password and I can no longer...

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello Patrik, since you don't remember the email from the account that owns your Game Pass, you should try to remember what the account is or follow the steps below to see if you can find the email you used for the account.

Xbox Support can’t provide this information, even if you know your Gamertag.

If you've forgotten your password, the Lost Password Solution link can help:

https://support.xbox.com/en-US/help/account-pro...

If you've forgotten your account/username/Gamertag and if you’ve forgotten which email address see the Lost Account Solution link:

https://support.xbox.com/en-US/help/account-pro...

Recover using your Alternate phone number or email address:

1. All you need to do is to go to https://account.live.com

2. Click on Sign in

3. Choose sign in options

4. Choose Forgot my username from there you will be ask for alternate email or phone number that you use with that account, if you enter it correctly then you will be able to see the right email for your account.

Hi Vloo M, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry to hear that you forgot your email and password. In such cases, the only thing you can do is submit an account recovery form. If you can still perform actions with your email, you can complete the recovery form and the responsible team will help you recover your account.

Form: https://account.live.com/acsr

In case you cannot fill out the form, below I leave you the link to contact support by message or call. Once you enter the link, you must select the Contact Us button.

Support: https://support.xbox.com/contact-us/

In the following link you will find the Microsoft support numbers, and you must select the number depending on your Country/Region where you are currently located, then you must write down the number and call.

https://support.microsoft.com/topic...-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Remember that this is a help forum for the Microsoft community where we are players like you, therefore we do not belong to Microsoft directly, the only ones who can help you with this problem are support.

If you find this information useful, please let me know; Otherwise, I'll be happy to help!

Best regards,
Daniel.

Hey.

I am Tuneablesword5. I just noticed these new messages in my email.

I was able to recover my email after about two weeks. I had to tell hotmail who I had on my contacts and try remember what emails I had sent. Obviously I could not remember any of these things but I just kept on trying until they finally gave me access again.
I was extremely lucky. All I can say it keep trying!

EVERYONE WHO DOESN'T KNOW THEIR MSA, OR DOESN'T RECOGINIZE IT PLEASE READ:

Have you ever taken advantage of the 3 free trials for a brand new xbox?

Have a sibling who used your email, had a friend who created your account, or other circumstance of the like?

IT'S INCREDIBLY POSSIBLE, AND VERY LIKELY THAT YOUR MSA IS NOT YOUR CURRENT OR BEST EMAIL OR WORST CASE, IT WAS MISSPELT.

If you are signed into xbox.com and your seeing a weird gamertag or having to accept TOU and "Joining Now" that is not your current MSA for your good gamertag.

SO, you need to figure out what your MSA is.

Thankfully for most with the new TFA on the console when it asks for your email & password your email is auto-populated. If you are seeing a mis-spelt email, the "wrong" email, a parent's email, it doesn't matter what you think, that's what Microsoft has
on file for that gamertag.

Unfortunately after a few rounds of getting it wrong it won't auto-populate. Either way you need to reset that email's password on account.live.com.

If it was misspelt, say gail.com, gamil.com instead of gmail.com, ect when you go to account.live.com you sign in with that incorrect spelling as the Microsoft Account. TRUST ME.

-As far as resetting the password, most likely it's going to send an email reset link to that non-existent email so hopefully you have a security question or another valid proof on your account.

If your gamertag was created as a secondary to a family pack and the primary didn't put in an email because you didn't have one, you didn't want to give you one, etc and it gave you *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***, that is your MSA and you need to use that as the MSA and reset
that.

-Luckily for most in that instance, the primary's email is the proof you receive the email reset link.

Very rare instances are your account being compromised and they changed your MSA, but they would have had to have had your gamertag on their console for more than 30 days to do so.

-In that case you can call support, but if they don't find Unauthorized Access your still having the same issue only longer without your account.

Some of the older live accounts may have the advantage to re-create the email attached to their MSA because the email is so old it was dropped by domain and you can re-create it.

I hope this helps. It's irritating I know, but seriously your MSA is your responsibility, always has been. MS will never have your passwords and you need to add proofs to keep from losing your account because in the future you won't have any options for
resetting your password. That's all TFA is doing, making you add options to reset your password for the future. In regards to the other network its actually kind of scary how easy they give out resets, imagine a pissed off "friend" ex-girlfriend, brother,
neighbor, all they need to know is basic info and the last 4 of your cc, which they can get from a receipt or something.

IF you can at least provide ownership, which I think those with a current subscription generally can, they can tell you what your email is, and then you have to reset it. If you have done the ASCR form that you've been instructed to do before several times,
and still have the rejection emails you can call support and they can escalate to prove ownership with the recovery request numbers from those rejections, and your console ID#.

Hello IcyPrune6385834! Please try the steps listed in this thread. If that doesn't take care of it for you, you can make a fresh thread and we'll take a look!