I forgot my Xbox account and mobile phone number, how can I retrieve them?

Hi Mai! My name is Kyle and I'm an independent advisor.

You can try to recover your account using the online form: https://account.live.com/acsr

Note that to protect customer privacy, Microsoft can only help customers verify their account ownership through the online form above.

https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Hi all, i created ana child account for my son and linkws hia xbox to that account. Now he forgot the password of Microsoft account amd the email which he used to enroll is deleted. When i try to reset his pasaword ms sends the recovery code to
his deleted email account. How can i fix this

have you got a back up email set up i.e a second account or have you got a phone number set to the account.

you can get a code sent to a mobile number (if set up)

if not then i would follow the other advice in contacting the xbox support

steve

Hi Callie

Unfortunately, none. Unless when you tap on Change my gamertag or Manage account, in my case, it logs me in automatically on my tablet's browser.

With this, please note that your gamertag isn't the only basis to retrieve the account. You may need to try to recover it through login.live.com and forgot username. You can try any mobile number or alternate email address that you could think of that you had probably used.

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account.

In order to recover a Microsoft account, you will need to know the email address associated with it first. A username/gamer tag is not enough information. In this case, kindly perform the following workarounds to locate the email address linked to your Microsoft account: https://support.xbox.com/en-US/help...ge-account/forgot-microsoft-account-solution

"Go to xbox.com and try signing in with the email address that you think is associated with your Microsoft account.

If you can sign in, the email address and password you entered are valid. The gamertag that’s associated with this email address will be displayed in the upper-right corner of the screen.

If you can’t sign in, check your other email inboxes for messages about your Xbox subscription or Xbox offers. This may help you determine which email address is associated with your Xbox profile.

Note: Think back to when you created your Microsoft account. Were you using a different internet service provider for email at the time?

If you’re part of an Xbox family group, have an organizer (adult account) look up your account info with the Xbox Family Settings app.

Note: This step only works if you’re set as a member of the Xbox family group. Organizers can’t review the account info of other organizers in a group.

Steps for the organizer:

Open the Xbox Family Settings app on their mobile device.
Choose the member whose account info isn’t known.
Select the Info bubble next to the user’s gamertag.
Review the info under Account email for the Microsoft account that’s associated with their Xbox profile. "

If you're able to locate the email address of your account, you can proceed with recovering it through the account recovery webform:

https://account.live.com/acsr

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi AnonymousDoberman I'd love to help.

Sorry to hear about the trouble here, however, please know that your gamertag isn't the only basis to retrieve your account. I strongly suggest checking your other emails or notes if you have any to see any traces of your preferred email.

You may retrieve it by signing in here: https://login.live.com/ and click "Sign in options" below and click "Forgot my username" and Enter your alternate email or mobile phone.