I forgot my password and I need help

Hey there LimpSet,

This thread is back from January.

Please create your own thread and explain your support issue and we'll be happy to assist you.

No one can give you your 5-yr-old password...not even MS. It would be stupid to allow thousands of support people access to your "secret" password. I can't really make sense of your post...did you pass the account verification? If so, you can simply reset
the password to something you can remember....and don't let anyone else do it for you since you have already found out that was a bad idea. If you did not, you just have to keep trying...it took me some 6 months and several tries before I passed the test.
You will not get the password from anyone...you will just have to change it if you can gain access to your account.

Only phone support would be able to verify ownership, but they don't keep passwords on file. The only thing you can do is reset the password, but if you don't know the information I'm not sure if you'll be able to do that.

Hello this is Virginia O.

I understand that you want to reset the password of your account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/ResetPassword.aspx

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Being on an account does not prove ownership. Would you want a friend to be able to sign in to your account on your Xbox and change your password without requiring the password to do that?

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As far as the account is concerned, if you can't prove account ownership, Xbox support won't be able to assist you. You can try doing a password reset on login.live.com. If they can't assist you then you're out of luck unfortunately.

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What I don't understand is how did you get past the winter dashboard update THAT REQUIRED YOU TO PUT YOUR PASSWORD IN to proceed? In order to agree to the updated terms of use you needed your password, so while you claim you forgot it since it had been
5 years, you also mention messaging other people which requires being online to do that. Something here isn't adding up to me.