I forgot my Access Pin to my XBox Live Account...

If there is no parental controls involved, you can fix that by deleting your profile (profile only to keep your safed games)

support.xbox.com/.../delete-xbox-live-profile-from-xbox-360-console and after that redownloading it again.

support.xbox.com/.../download-your-xbox-live-profile-to-another-360-console

Can you give that a try and post back the results?

Hi Jean,

Thank you for posting in Microsoft Xbox Community. I understand that you're having issues logging in to a different computer and you're being asked for a PIN.

If the option I forgot my PIN is available, select it and follow the instructions to reset your PIN. If there are multiple accounts on the device, choose the one you need to reset. This option is only available for Microsoft accounts, not for local accounts

If the option I forgot my PIN​​​​​​​ is not available, you must sign in with your password and then reset the PIN from the Settings app. Select Sign-in options and then select Enter your password

You can also use the Settings app to change your PIN.

In the Settings app on your Windows device, select Accounts > Sign-in options or

Select PIN (Windows Hello) > Change PIN and then follow the instructions. You must enter your old PIN in order to change to a new one

If you forgot your PIN, select I forgot my PIN and follow the directions to verify your account and create a new one

Keep me posted.

Regards,

Alvaro

I was able to sign out of my son's account in the Microsoft Store- thank you. When I try to sign in to Microsoft Store again with my account, I enter my username and password, but then I get a prompt saying "To easily and securely access apps with <my email address>, you need to set it up with Windows Hello Face, Fingerprint, or PIN. If you already have it set up, we will automatically add it for this account. You may be asked to re-verify with Windows Hello." When I select OK, it asks for my PIN. When I enter what I think is my PIN, it says "The PIN is incorrect. Try again." When I select "I forgot my PIN", it says "You can reset your PIN by going to Settings > Accounts > Sign-in Options." Where? On the laptop? In my Microsoft account? We are logged into the laptop on my son's account, not my account.

Access this link and review the "I forgot the pass code for my Xbox Live account" process.



http://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/xbox-live-pass-codes

Hi there! This is Virginia O.

I understand that you want resetting the PIN on your laptop.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

If you've forgotten your laptop PIN and can't receive a verification code on your old phone number, you can usually reset it from the Windows login screen by selecting "I forgot my PIN" and then verifying your identity using alternative security information like a different email address associated with your Microsoft account, or by answering security questions if you have them set up.

Here is how tp reset your PIN if you can't receive a verification code:

Please access the login screen. Turn on your laptop and go to the sign-in screen where you would normally enter your PIN.

And then select "Forgot my PIN" Kindly look below the PIN entry field and click on the "I forgot my PIN" option.

After that is to choose verification method. You will likely be prompted to choose an alternative way to verify your identity.

Then use a different email address. If have have linked a different email to your Microsoft account, enter it and follow the instructions to receive a verification code.

Or you can also answer security questions. If you have set up security questions, you may be able to use them to reset your PIN.

Thank you for your cooperation.