I first got premium for $1.99/mo. I then switched to $14.99/yr which I paid. Why was I...

I see Dorothy, can you tell me what is appearing here?

https://account.microsoft.com/services

On January 18th I got Solitaire No ads for $1.99 and got tricked into getting Amazon Prime which was automatically deducted from me for $15.13 on Jan 23rd and Feb 21st. I complained and got a refund on Feb 23rd. As expected I had the automatic withdrawal from my account of $1.99 on Febuary 21st. On March 29th I switched to Solitaire no ads once a year payment of $14.99 which I paid. Now on April 18th I still got an autmatic withdrawal for $1.99 anyway. Please refund the $1.99 and keep me in Solitaire no ads for a year with no more withdrawalls until March 29, 2024.

Hi,! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

If you were double charged, you need to request a refund here Dorothy

https://xbox.com/refunds

It is sad indeed I paid for my premium in Feb of this yr and the premium has worked till the latest update of the insider build now I cant get premium status. Microsoft has not answered since the update or provided any support.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Joleena, are you playing on Pc, what would be your operating system, Win 10 or 11?

Have you checked if you have the latest version of Windows installed, at 22H2.

See which version of Windows 10 you have

https://support.microsoft.com/en-us/windows/see...

Updates are often seen as optional.

If you haven't updated yet, click the link below, update, and make all subsequent security updates.

Download Windows 10

https://www.microsoft.com/en-us/software-downlo...

Download Windows 11

https://www.microsoft.com/en-us/software-downlo...

Also, make sure all Xbox Apps are up to date in the store, and make sure you have the Xbox Companion App installed, it works with the Xbox App.