I factory reset my xbox keeping games and apps because my xbox wasn't taking discs. No I've...

Hi, I just unistalled the Blu-Ray app and did the factory reset keeping my games and apps as you suggested, but didn’t work, instead it loads the disc and then it takes me to the store, asking me to install the blu-ray app again.

Hiya TrishHolder,

Thanks for the reply. I'm sorry to hear about the issue you may be experiencing. I've had a similar issue like this with my little brother's account, so I suggest to try troubleshooting the console operating system by performing a soft factory reset and
keeping games and apps

[*]
Please take a look at the following troubleshooting article:
How to reset your console to factory defaults on Xbox One (Reset and keep my games & apps.)

[*]

Note: Before doing this troubleshooting step, make sure to know your email and passwords for your Xbox profiles and have a stable internet connection.

[*]

[*]Hope this helps.

After resetting my Xbox while keeping my app and games (not factory resetting), everything works again.

I've been having trouble with xbox 360 discs. Xbox One discs work. I can immediately eject the Xbox One disc and put in an xbox 360 disc. It won't load and never gives an error message. I wasn't sure if there was something wrong with the backwards compatibility servers because sometimes my xbox 360 digital games take awhile to load or every once in awhile I get a message saying Something Went Wrong. Xbox One digital games don't seem to have this issue. My discs are clean (I just played some of the xbox 360 discs during the last 10,000 gamerscore challenge lol) I've reset and unplugged my console. Cleared persistent storage, I haven't checked NAT type. I guess it is open because I can use xbox live.

Hey you can choose to keep games and apps when doing a factory reset.

support.xbox.com/en-GB/xbox-one/console/reset-console-to-factory-defaults

Be sure to choose the option "Reset and keep my games & apps."