I expected my rewards to be automatically deposited on the 15th, as per the FAQ. They were ...

Discus and support I expected my rewards to be automatically deposited on the 15th, as per the FAQ. They were ... in XBoX Rewards & Social to solve the problem; I expected my rewards to be automatically deposited on the 15th, as per the FAQ. They were not. I have 50k points that went pending on the 11th, so... Discussion in 'XBoX Rewards & Social' started by Erwos, Dec 15, 2016.

  1. Erwos
    Erwos Guest

    I expected my rewards to be automatically deposited on the 15th, as per the FAQ. They were ...


    I expected my rewards to be automatically deposited on the 15th, as per the FAQ. They were not. I have 50k points that went pending on the 11th, so this is a relatively large amount of money we're talking about. What's going on? The myRewards page doesn't
    show any particular date that I should expect these rewards to be redeemed on.

    :)
     
    Erwos, Dec 15, 2016
    #1
  2. onyxishere
    onyxishere Guest
    Xbox rewards

    As per the FAQ on the Rewards site.

    When will I get my Rewards Credits?

    A. Rewards Credits will automatically be converted into your country's local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending
    until a quantity of 5,000 is reached.

    Xbox Live Rewards
     
    onyxishere, Dec 15, 2016
    #2
  3. onyxishere
    onyxishere Guest
    Why am I not receiving my points?

    Sorry my reply wasn't satisfactory. I will not back it up with facts for you. As per the Rewards FAQ.

    Xbox Live Rewards

    — When will I get my Rewards Credits?A. Rewards Credits will automatically be converted into your local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits,
    they will be held as Pending until a quantity of 5,000 is reached.

    — When will I get my Rewards Credits?A. Rewards Credits will automatically be converted into your local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits,
    they will be held as Pending until a quantity of 5,000 is reached.

    Hope this was better explained for you.
     
    onyxishere, Dec 15, 2016
    #3
  4. Smwutches
    Smwutches Guest

    I expected my rewards to be automatically deposited on the 15th, as per the FAQ. They were ...

    Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So generally, if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited
    by the 15th of the next month.

    So since yours have been pending since the 11th, they would be scheduled for the deposit at the end of the month. They should be deposited on the 29th.
     
    Smwutches, Dec 16, 2016
    #4
  5. Erwos
    Erwos Guest
    Ahhhh, I see. Not intuitive, but I get it. Thank you!
     
    Erwos, Nov 3, 2018
    #5
  6. Smwutches Win User

    I expected my rewards to be automatically deposited on the 15th, as per the FAQ. They were not...

    Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So generally, if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited
    by the 15th of the next month.

    So since yours have been pending since the 11th, they would be scheduled for the deposit at the end of the month. They should be deposited on the 29th.
  7. Erwos Win User

    I expected my rewards to be automatically deposited on the 15th, as per the FAQ. They were not...

    Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So generally, if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they
    are deposited by the 15th of the next month.

    So since yours have been pending since the 11th, they would be scheduled for the deposit at the end of the month. They should be deposited on the 29th.
    Ahhhh, I see. Not intuitive, but I get it. Thank you!
  8. onyxishere Win User

    Xbox rewards

    As per the FAQ on the Rewards site.

    When will I get my Rewards Credits?

    A. Rewards Credits will automatically be converted into your country's local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits, they will be held as Pending
    until a quantity of 5,000 is reached.

    http://rewards.xbox.com/faq/
  9. onyxishere Win User

    Why am I not receiving my points?

    Sorry my reply wasn't satisfactory. I will not back it up with facts for you. As per the Rewards FAQ.

    http://rewards.xbox.com/faq/

    — When will I get my Rewards Credits?A. Rewards Credits will automatically be converted into your local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits,
    they will be held as Pending until a quantity of 5,000 is reached.

    — When will I get my Rewards Credits?A. Rewards Credits will automatically be converted into your local currency and deposited into your Microsoft account by the 15th and 30th of each month, once you hit 5,000 Credits. If you have less than 5,000 Credits,
    they will be held as Pending until a quantity of 5,000 is reached.

    Hope this was better explained for you.
  10. Andros635 Win User

    50000 points + still pending please help‽

    Points rewarded in the 15-30th of the month will be deposited on the 15th of the next month. So, your points should be deposited on December 15th! This information can be found in the FAQ section of the Rewards website.

    __________________________________________________________

    Hit Upvote if this Helps!
    Actually to clarify the 50000 points were from the Xbox one S offer not the "my vip star rank". And I don't believe the "billing cycle" rule applys to the "my missions" rewards points.
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